Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

I'cha Pacheco

Community - Rooted Program Manager
Fontana,CA

Summary

Community- Rooted Program Manager with extensive experience overseeing public outreach, workforce development, and trauma-informed care programs. Adept at leading departments, supervising staff, and building systems to meet funder and community needs. Skilled in event coordination, performance reporting, and inclusive engagement strategies across marginalized communities. Brings a deep commitment to health equity, harm reduction, and intersectional care. Actively pursuing PMP certification and open to HIV testing certification to support program compliance and team leadership.

Overview

11
11
years of professional experience
5
5
Certifications

Work History

Workforce and Career Development Lead / Department

Path of Life Ministries
Riverside , CA
05.2024 - 06.2025
  • Managed the Workforce and Career Development Department, overseeing all operations, curriculum development, program implementation, and external partnerships.
  • Developed comprehensive curriculum and established a streamlined order of operations to ensure consistency and impact.
  • Supervised and supported employment navigators, providing coaching, tools, and performance guidance to ensure consistent, client-centered services..
  • Maintained an up-to-date outreach calendar, coordinated community tabling events, and ensured all materials, visuals, and documentation met reporting and compliance standards.
  • Coordinated job fairs and community events with a focus on inclusive, trauma-informed access.
  • Fostered a culture of continuous learning within the development team by organizing regular training sessions and encouraging knowledge sharing among peers.
  • Drove quality improvements by identifying root causes of recurring issues and implementing corrective actions.
  • Collected and reported performance data weekly; collaborated with leadership on program outcomes, budget justifications, and quality improvement strategies.

Black and Bilingual Queer Birth Worker / Facilitator (Doula)

C.U.T.E(Community United in Tradition & Education)
Inland Empire , CA
08.2021 - Current
  • Provide full-spectrum doula care for individuals across all gender identities.
  • Facilitate reproductive health workshops and trainings that center TQI2S/LGBTQ+ Black & Indigenous folks, People of color birthing experiences.
  • Offer emotional, physical, and educational support, including labor coaching and feeding support.
  • Partner with medical providers and social service agencies for coordinated, affirming care.
  • Advocated for client preferences during labor when necessary while respecting medical professional recommendations and prioritizing the health of both birthing person and baby.
  • Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
  • Maintained detailed records of client interactions, including prenatal visits, birth plan discussions, labor support, postpartum care, and any additional follow-up communication.
  • Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities.

Zumba Fitness Instructor

Fit Group
Inland Empire , California
05.2021 - 03.2025
  • Developed and led group fitness programs that promoted community wellness.
  • Tailored sessions to meet client needs and fitness levels, ensuring safe exercise practices.
  • Received consistently positive feedback from clients regarding their enjoyment of classes and noticeable improvements in overall fitness levels.
  • Managed studio bookings, equipment maintenance, and music selection to ensure seamless class experiences for all participants.
  • Choreographed class routines and paired with upbeat music selections.

Case Specialist

CCRC
San Bernardino , California
11.2022 - 08.2023
  • Assisted families in accessing childcare programs while ensuring case compliance and regulatory documentation.
  • Certified, re-certified, and processed cases, including special circumstances involving CPS.
  • Trained new caseworkers in eligibility review, documentation protocols, and effective case management.
  • Collaborated with department leadership to streamline family engagement and documentation processes.
  • Delivered a DEI presentation focused on the LGBTQIA+ community and mental health initiatives.

Admissions Advisor

UEI College
Ontario, CA
09.2018 - 12.2021
  • Guided prospective students through application, enrollment, and orientation processes.
  • Conducted campus tours and hosted outreach events to enhance program visibility.
  • Mentored junior advisors in lead conversion, relationship-building, and CRM navigation.
  • Developed partnerships with schools and community organizations to expand the applicant pipeline.
  • Tracked lead data and provided strategic recommendations for outreach improvements.
  • Trained new admissions staff members on department policies, procedures, and best practices, leading to a more cohesive team environment.
  • Developed strong relationships with key stakeholders, such as high school counselors and community organizations, to facilitate ongoing collaboration and information sharing.

Recruiter

AppleOne
Riverside , CA
03.2016 - 08.2018
  • Managed full-cycle recruitment, partnering with hiring managers to define job needs and fill positions.
  • Coached candidates on resume development, interview strategies, and long-term career planning.
  • Led onboarding sessions for new recruiters, focusing on sourcing strategies and applicant tracking systems.
  • Conducted market research and advised clients on competitive compensation and industry trends.
  • Facilitated interviews and extended offers to create diverse and high-caliber candidate pools.

Human Resources Specialist

Kohl's
San Bernardino, California
07.2014 - 08.2015
  • Facilitated new hire orientations, onboarded employees, and maintained accurate personnel records.
  • Managed HR documentation and performance tracking to support recruitment and retention.
  • Implemented workforce planning techniques to adeptly match talent with task requirements.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Education

Project Management Professional (PMP) -

UC Riverside Extension
Riverside, United States
06-2025

Skills

  • Department Oversight & Staff Supervision

  • Outreach Coordination & Linkage Strategy

  • Newsletter Creation & Event Scheduling

  • Curriculum Design & Workshop Facilitation

  • Community Engagement & Employer

  • Partnerships Data Collection, Reporting & Compliance

  • Trauma –Informed Program Design Reproductive Justice & Harm Reduction Foundations

  • Google Workspace

  • Workday

  • Peoplesoft

  • Microsoft Suite

  • English/Spanish Bilingual

  • Public Speaking

  • Culturally Responsive Care

Certification

RUHS-Certified Doula

Timeline

Workforce and Career Development Lead / Department

Path of Life Ministries
05.2024 - 06.2025

Case Specialist

CCRC
11.2022 - 08.2023

Black and Bilingual Queer Birth Worker / Facilitator (Doula)

C.U.T.E(Community United in Tradition & Education)
08.2021 - Current

Zumba Fitness Instructor

Fit Group
05.2021 - 03.2025

Admissions Advisor

UEI College
09.2018 - 12.2021

Recruiter

AppleOne
03.2016 - 08.2018

Human Resources Specialist

Kohl's
07.2014 - 08.2015

Project Management Professional (PMP) -

UC Riverside Extension

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I'cha PachecoCommunity - Rooted Program Manager