Ibukunoluwa Okosun
Saint John,NB
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
U.E global services
Osun State, Nigeria , Nigeria
04.2008 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated appointments, meetings and conferences.
Customer Service Manager
The Haven Apartments
Oyo State, Nigeria , Ibadan
11.2022 - 04.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
Higher National Diploma - Journalism And Mass Communication
Ibadan Polytechnic
Oyo State, Nigeria 09-2004
National Diploma - Secretarial Studies
Osun State Polytechnic
Osun State, Nigeria 11-2000
Skills
- Technical Support
- Quality Assurance
- Account Management
- One Call Resolution
- Decision-Making
- Excellent Time Management Skills
- MS Office
- Team Building and Leadership
- Skilled Multi-Tasker
- Administrative Support
- Business administration
- Product branding
Timeline
Customer Service Manager
The Haven Apartments
11.2022 - 04.2023
Administrative Assistant
U.E global services
04.2008 - Current
Higher National Diploma - Journalism And Mass Communication
Ibadan Polytechnic
National Diploma - Secretarial Studies
Osun State Polytechnic