IBTISAM RIAZ
ELK GROVE
Overview
3
3
years of professional experience
Work History
Assistant Manager / Store Manager
Cinnabon
10.2024 - Current
- Oversaw daily sales, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Open and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
Student Help
Los Rios Unified College District
03.2025 - Current
- Assisted faculty with administrative tasks, enhancing workflow efficiency.
- Organized and maintained digital filing systems, improving document retrieval processes.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated appointment schedules for multiple healthcare providers, ensuring efficient patient flow.
Shift Lead
Auntie Anne’s
01.2023 - 10.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw electronic sales handling procedures, always ensuring accuracy.
- Managed shift operations supplied resources and monitored team performance to keep the business profitable and running smoothly.
- Completed credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Enforced company policies and regulations with employees.
Education
Associate in Science - Biology Pre-Med
Cosumnes River College
Sacramento05.2027
High School Diploma - MASA and Leadership Student
Franklin High School
Elk Grove05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Data organization
- Administrative tasks
Accomplishments
- Achieved Chief Petty Officer of the United States Naval Sea Cadet Corp award.
- Achieved Veterans of Foreign Wars Medal of honor under the United States Naval Sea Cadet Corps.
- Achieved Community Service Ribbon through effectively helping with over 100 hours of community service.
- Honor Roll Franklin High School 2020 to 2023
Timeline
Student Help
Los Rios Unified College District
03.2025 - Current
Assistant Manager / Store Manager
Cinnabon
10.2024 - Current
Shift Lead
Auntie Anne’s
01.2023 - 10.2024
Associate in Science - Biology Pre-Med
Cosumnes River College
High School Diploma - MASA and Leadership Student
Franklin High School