IBTESSAM (IBBY) HAIDER

• Accurate and timely reporting of rooms (i.e., recaps, EBB’s, promos, reductions, new reservations)
• Action Service Request Portal request system (room inventory and special service requests)
• Upon direction from Inventory Manager coordinate hotel relocations and liaise with Destination
Services
• Obtain reduced cut-offs and additional rooms in coordination. Adjust TTS as required
• Adjustment of shared inventory within TTS as commercial needs dictate (i.e., SMILE programs)
• Action Stop Sales including system adjustments & Supplier reporting
• Issue rooming lists to Pre Flight department as required by ARCC notifications
• Issuance & delivery of Sales Reports, booking recaps etc.
• Full responsibility of SAR management including parameters set-up, maintenance of distributions
email lists, monitoring Active Fax program ensuring delivery of SAR’s
• Monitoring OPS SAR in-box ensuring all communication received are actioned as required
• General support for Destination Services team
• Other duties as assigned

• Processed and updated all reservations upon confirmations received from suppliers.
• Developed strong relationships with suppliers, maintaining open lines of communication to promote loyalty and retention.
• Boosted productivity by establishing effective communication between Contracting, Product Managers & Accounting departments and identified any problems within the Operations process such as loading errors or supplier changes