I. Naseem
Belle River,ON
Summary
A hard-working university student looking for a part-time job while pursuing a full-time course load. Currently have a good amount of experience in customer service, retail, restaurant, and a good sense of responsibility while also having a strong foundation in leadership. Extremely comfortable working in both independent and group environments. Constantly looking for new skills to obtain while also polishing the ones at hand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Host
Artisan Grill
11.2022 - Current
- Manage in-person and telephone guest orders, inquires, and reservations
- Monitor dining room and coordinate with FOH and HOH staff to create a positive dining experience and minimize wait times
- Training new staff members
- Build a rapport with guests and make recommendations based on their stated preferences
- Acting shift supervisor; assist and direct staff members as necessary
- Following all safety and Sanitation Policies when handling food and beverages
- Preparing and serving beverages in accordance with Smart Serve Ontario training
- Payment processing
- Perform opening and closing duties
- Actively seek out feedback and opportunities for self-development
Server/Bartender
Wild Wings
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- I worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
Kitchen Supervisor
Boston Pizza
04.2022 - 11.2022
- Communicating and coordinating with co-workers to ensure food is brought out at the utmost highest quality and in a timely manner
- Fulfilling restaurant/corporate safety and cleanliness standards are consistently withheld throughout the kitchen
- Being a part of a fast-paced working environment, having to work on several orders simultaneously
- Leading the kitchen during prep, lunch, and dinner rush
- Working opens, closes, and completing all tasks to promote success and guarantee that work does not run off into the next day
- Training new employees on food preparation, cooking on the line, Various safety procedures, checklists, opening, closing, etc.
- Doing daily P1 checklists, Temperatures, and Chemical checks to ensure customers' food is made in a clean and safe environment.
Server/Bartender
Wild Wing
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Grocery Clerk
Food Basics
06.2019 - 08.2021
- Resourceful and reliable grocery clerk for over 2 years
- Greet customers, provide them with item information, and direct them to the item's location in the store
- Rotate stock to ensure there are no expired or damaged items while discarding any that are found
- Constantly interacting with customers to assure they are satisfied, welcomed, and their needs are fulfilled to the best of our abilities
- Performing stocking duties such as but not limited to rotating products, heavy lifting, facing, etc.
- Led a team of clerks to ensure that the work assigned is being done in an efficient and timely manner while keeping the quality of work consistent
- Good at working pressure, having to put up daily orders before the store closes to ensure no work gets dragged onto the next day
- Helping and training new staff members
Education
Bachelor's Degree In Computer Science - Computer Science
University of Windsor
07.2024
Skills
- Smart Serve Certified
- Problem Solving
- Team-Oriented
- Computer Accessibility
- Time Management
- Accountable
- Independence
- Prioritization
- Cooperation
- Health & Safety
- Coordinating Skills
- Food & Beverage
- Food Safety
- Field Supervision
- Committed
- Hard Working
- Food Preparation
- Software Development
Certification
Ontario Smart Serve, 10/01/22, 10/01/27
Languages
Urdu
English
Hindi
Timeline
Server/Bartender
Wild Wing
04.2024 - Current
Server/Bartender
Wild Wings
08.2023 - Current
Server/Host
Artisan Grill
11.2022 - Current
Kitchen Supervisor
Boston Pizza
04.2022 - 11.2022
Grocery Clerk
Food Basics
06.2019 - 08.2021
Bachelor's Degree In Computer Science - Computer Science
University of Windsor
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