Ibrahima Thiam
North York,ON
Summary
Diligent Project Management Assistant adept at maintaining smooth and orderly projects by efficiently handling supporting materials, meetings and assignments. Methodical and organized team player with over 3 years of related experience. Committed Operations Officer skilled in increasing operational efficiency to achieve corporate goals. Detail-oriented with drive for effectively managing budgets and executing office administration tasks.
Expertise in loan and mortgage payment processing.
Overview
3
3
years of professional experience
Work History
Operations Officer II
TD BANK FINANCIAL GROUP
Mississauga, ON
03.2022 - Current
- Execute transactions accurately, on time and in line with established guidelines
- Make sure that all my colleagues have completed their work properly
- Helping my colleagues when needed and answering their questions
- Working overtime on the days we have high volume of work
- Processing transactions through Host-On-Demand
- Verifying customers large amount of checks and contacting their account managers for confirmation
- Processing and reviewing Line of Credit, Mortgage payments, Unposted transactions, and Guaranteed Investment Certificate(GIC)
- Refer and escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Complete assigned workload to meet SLA requirements for service and productivity
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
- Process Loan and Mortgage payments.
- Use of Webstart (Host-On-Demand), Webir, E-report, Microsoft Teams, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Microsoft Project...
- Ability to do General Ledger reconciliation for GL balancing purpose.
- Fully trained on unposted NSF, GACT, Mortgages, Loan payments, and many more types of unposted transactions.
Document Analyst
TD BANK FINANCIAL GROUP
Scarborough, ON
08.2021 - 10.2021
- Preparing paper documents filed in the branch for digitalization
- Put a cover sheet on top of the business files
- Removing documents that do not need to be scanned
- Pack all credit documents and hand them over to the manager.
- Reporting to the TD Retail Branch to support document filing and digitalization process.
- Scanning paper documents into the Ricoh scanner
- Do weekly quality check to review digitally filed documents to confirm accuracy and ensure they meet all the requirements of the business
- Manage files in the branch and ensure they are secured in the designated locations
- Provide daily and weekly updates to the management teams via email and/or phone
- Use of Microsoft Excel, Microsoft Teams, and Microsoft Word.
Education
Diploma - Project Management
Centennial College
Toronto, ON12-2024
Certificate in Technology - Bachelor of Technology
McMaster University
Hamilton, ON12.2022
Mechanical Engineering Technology Design - Engineering
Centennial College of Applied Arts And Technology
Scarborough, ON05.2021
Skills
- Operations Officer
- Bilingual ( French English )
- Banking
- Business Administration
- Continuous Improvement
- Technology
- Engineering
- Management
- Skilled in Design and Assembly
- Strategic Planning
- Resource Management
- Office Administration
- Risk Management
- Microsoft Project
- Background in project management
Timeline
Operations Officer II
TD BANK FINANCIAL GROUP
03.2022 - Current
Document Analyst
TD BANK FINANCIAL GROUP
08.2021 - 10.2021
Diploma - Project Management
Centennial College
Certificate in Technology - Bachelor of Technology
McMaster University
Mechanical Engineering Technology Design - Engineering
Centennial College of Applied Arts And Technology
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