Ibrahima Barry
Montreal,QC
Summary
- Personable and knowledgeable in political theory and governmental systems, equipped with a solid foundation in political science.
- Offering a solid understanding of political science principles and ready to learn and grow in an academic setting. Brings a strong foundation in research methods and political theory, alongside effective communication skills to facilitate learning.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes, and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Call Representative
Sirius XM
09.2021 - 03.2022
- Answered inbound customer service calls to assist with questions, concerns, or problems.
- Strengthened customer relationships by following up on unresolved issues and ensuring satisfactory resolutions were achieved.
- Managed escalated calls with professionalism, successfully de-escalating tensions while addressing the root cause of their issues.
- Provided GPS tracking to drivers for SiriusXM Traffic
& Travel Services.
Call Center Representative
Singlepoint Communications
01.2020 - 03.2021
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor of Arts - Political Science
University of Concordia
Montreal10-2024
Skills
- Customer Service
- Goal-Oriented
- Call Center Customer Service
- Customer Correspondence
- Academic Writing
- Policy analysis
- Political Theory
- Comparative Politics
- Constitutional Law
- Quantitative Methods
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Call Representative
Sirius XM
09.2021 - 03.2022
Call Center Representative
Singlepoint Communications
01.2020 - 03.2021
Bachelor of Arts - Political Science
University of Concordia
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