Ibrahim Yussuf

• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• ​Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Determined customer needs by asking relevant questions and listening actively to the responses.

• Educated customers about the brand to incite excitement about the company’s mission and values.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Used time efficiently when not serving customers, including inventory and back office work and cleaning our work stations.
• Verified that all customers received receipts  and took care of cash handling for their purchases.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Was a certified make up artist.
• Passed my certification with Bobbi Browns best make up artist and trainer Illiano.

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• Operated a cash register for cash, check and credit card transactions with accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Prepared for and executed new menu implementations.
• Consistently provided professional, friendly and engaging service.
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
• Effectively listened to, understood and clarified guest concerns and issues.

• Developed and published high-quality books under supervision of head editor.
• Managed writers, remote freelancers, designers, media specialists, production staff and others.
• Managed several campaigns at once under tight deadlines.
• Translated client desires into compelling campaigns.
• Wrote and edited marketing emails, landing pages, white papers, data sheets, newsletters and ads.