IBRAHIM SHERIF
Toronto,CA
Summary
Candidate with an honours degree in Communications and 10+ years of customer service experience. Adept at administrative tasks and exceptional communication skills as well as strong business acumen. Possesses ability to work under difficult circumstances with a focus on team orientation. Dedicated to placing an emphasis on attention to detail, efficiency, and precision.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Canada Post
03.2023 - Current
- Evaluated employee performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee health & safety guidelines through team meetings and developing communication messages between employees and head office
- Created and prepared talk tracks to communicate issues regarding performance and health & safety in weekly safety meetings
- Completed bi-weekly payroll and scheduling for employees through SAP software
Customer Service Representative
Scotiabank Arena, MLSE
10.2017 - Current
- Designed Real Sports Apparel Bids and Auctions booth set up with Toronto Sports Teams merchandise (i.e Raptors, Maple Leafs, Toronto FC, and Blue Jays)
- Maintained and organized a professional aesthetic of merchandise within a high volume environment
- Multi-tasking cash/debit and credit orders while attending to customers within designated booth area
- Worked with colleagues to ensure sold merchandise was consistently replenished to ensure the highest level of customer satisfaction
Supervisor
SmartCentres
08.2018 - 03.2020
- Solely managed store operations by ensuring efficiency of sales and promoting brand loyalty through staff and customer interaction
- Effectively trained, hired and managed employees and provided assistance and guidance with tasks as required
- Utilized Microsoft Office (Word, Excel) for billing reports, manifests and received packages
- Worked closely with all levels of management including C-level management
- Assisted with management of social media accounts (Facebook, Twitter, Instagram)
Event and Communications Coordinator (Volunteer)
York University
09.2017 - 03.2019
- Generated clear, concise and original verbiage for written communications.
- Helped edit and review content across internal platforms.
- Assisted with planning, production and execution of email blasts, special event flyers and social media campaigns.
- Facilitated the coordination of events for community engagement
Customer Service Specialist/Store
Wal-Mart
04.2015 - 09.2017
- Provided assistance to customers in locating items throughout the store and clarifying proper use of various products
- On-call for customer carry-outs throughout the store for heavy merchandise
- Responsible for closing registers and ensuring each register was balanced
- Assisted with training of new staff and act as mentor in order to ensure thorough understanding of products and Wal-Mart standards in dealing with customer issues
Education
B.A., Hons - Communication & Media Studies
York University
Toronto, OntarioHigh School Diploma - undefined
Winston Churchill Collegiate Institute
Toronto, OntarioSkills
- Project Management Experienced
- Microsoft Office Experienced
- Verbal and Written Communication Expert
- Multitasking Expert
- Meticulousness Expert
- Organizational Skills Expert
- Professional Discretion Expert
Timeline
Operations Supervisor
Canada Post
03.2023 - Current
Supervisor
SmartCentres
08.2018 - 03.2020
Customer Service Representative
Scotiabank Arena, MLSE
10.2017 - Current
Event and Communications Coordinator (Volunteer)
York University
09.2017 - 03.2019
Customer Service Specialist/Store
Wal-Mart
04.2015 - 09.2017
B.A., Hons - Communication & Media Studies
York University
High School Diploma - undefined
Winston Churchill Collegiate Institute
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