IBRAHIM HAMDI
MONTREAL,CANADA
Summary
Well-trained Assistant Restaurant Manager promoting many years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
assistant restaurant manager
TIM HORTONS
MONTREAL, CANADA
04.2024 - Current
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
HEAD WAITER
CIPRIANI DUBAI
DUBAI
09.2023 - 04.2024
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
RESTAURANT SUPERVISOR
W HOTEL & RESIDENCES (BY MARRIOTT)
QATAR /DOHA
02.2021 - 08.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
WAITER
RITZ CARLTON HOTEL
QATAR /DOHA
03.2019 - 07.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
High School Diploma -
EIGHT HOSPITALITY BUSINESS SCHOOL
06.2016
Skills
- Ensuring high levels of customer satisfaction
- Proficiency in point-of-sale (POS) systems
- Ensuring compliance with health and safety regulations
- Assisting in budget management and cost control
- Maintaining food and beverage quality standards
- Communicating effectively with staff and customers
- Promoting a positive brand image
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional
Timeline
assistant restaurant manager
TIM HORTONS
04.2024 - Current
HEAD WAITER
CIPRIANI DUBAI
09.2023 - 04.2024
RESTAURANT SUPERVISOR
W HOTEL & RESIDENCES (BY MARRIOTT)
02.2021 - 08.2023
WAITER
RITZ CARLTON HOTEL
03.2019 - 07.2020
High School Diploma -
EIGHT HOSPITALITY BUSINESS SCHOOL