Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ibrahim Ghosn

Laval,Canada

Summary

Innovative entrepreneur with strong track record in launching and scaling successful ventures. Skilled in strategic planning, business development, and financial management, with focus on driving growth and operational efficiency. Known for fostering collaborative environments, adapting to changing market conditions, and delivering measurable results. Highly reliable and adept at aligning team efforts with organizational goals to achieve significant impact.

Overview

11
11
years of professional experience

Work History

Co-Founder Operation Director

Moulin d’or bakery and Industry
01.2023 - 04.2025
  • Oversaw daily operations, ensuring high product quality and adherence to safety standards.
  • Developed strategic business plans to enhance market presence and drive sales growth.
  • Implemented efficient production processes, reducing waste and improving operational workflow.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
  • Analyzed market trends to inform product development and promotional strategies.
  • Managed inventory systems, optimizing stock levels to meet demand while minimizing costs.
  • Established supplier relationships, negotiating terms to ensure favorable pricing and quality materials.
  • Coordinated marketing initiatives, increasing brand awareness through targeted campaigns and community engagement.
  • Grew the customer base through targeted outreach and networking events.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
  • Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.

Operations Director

Boustan Franchises
06.2019 - 08.2024
  • Streamlined operational processes to enhance efficiency across 64 franchise locations.
  • Oversaw the construction and renovation of new store locations, managing timelines, budgets, and vendor relationships to ensure projects were completed on schedule and within financial targets.
  • Led cross-functional teams in implementing new inventory management systems.
  • Initiated and led marketing campaigns that resulted in a 12% increase in sales through targeted promotions and the introduction of new menu items.
  • Organized and led the Franchise Expo in Toronto, successfully attracting new business for the brand both in Toronto and the USA, expanding market presence and franchise opportunities.
  • Developed training programs to improve staff performance and customer service skills.
  • Established key performance indicators to monitor franchise compliance and operational success.
  • Coordinated logistics and supply chain activities to optimize cost-effectiveness and delivery timelines.
  • Oversaw budgeting processes, ensuring alignment with organizational goals and financial targets.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.

Operations Manager

Zaatar & Zeit
12.2013 - 10.2018
  • Spearheaded the training and development of 120+ staff members, instilling a strong foundation in customer service, food safety, and operational excellence across all levels.
  • Engineered and implemented an innovative operations system for dough production and flour handling, driving efficiency gains and ensuring consistently high-quality products.
  • Achieved a 5% reduction in food costs by optimizing inventory management, refining procurement processes, and enhancing team training in cost-control measures.
  • Led a team of 16 floor managers and kitchen supervisors, setting and maintaining high operational standards to ensure smooth and efficient service delivery.
  • Drove a 7% increase in sales by prioritizing guest satisfaction, enhancing the overall customer experience, and fostering a culture of excellence in service.
  • Partnered with the marketing team to develop and execute strategic advertising campaigns that elevated brand awareness and engaged customers.
  • Collaborated seamlessly with the supply chain and sales departments, ensuring optimal product availability, timely deliveries, and operational synergy across all locations.

Education

BA - Business Management

LIU
01.2011

Business Entrepreneurship and Takeover

Lasalle College Montreal
01.2019

Skills

    Leadership & Strategic Planning
  • Business development
  • Strategic partnerships
  • Strategic visioning
  • Goal setting
  • Decision-making
  • Innovation skills
  • Leadership and people development
    • People & Relationship Management
  • Customer relations
  • Customer relationship management (CRM)
  • Staff management
  • Partnership development
  • Clear communication
    • Operations & Project Management
  • Operations management
  • Project management
  • Budget management
  • Risk management
  • Problem-solving
    • Market & Product Strategy
  • Market analysis
  • Brand development
  • Product development
  • Data analysis

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional

Timeline

Co-Founder Operation Director

Moulin d’or bakery and Industry
01.2023 - 04.2025

Operations Director

Boustan Franchises
06.2019 - 08.2024

Operations Manager

Zaatar & Zeit
12.2013 - 10.2018

Business Entrepreneurship and Takeover

Lasalle College Montreal

BA - Business Management

LIU

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Ibrahim Ghosn