Ibrahim ELKharroubi
Montreal,Québec
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty.
Overview
2
2
years of professional experience
Work History
Security
Security Agent
- Protected confidentiality of data by using security techniques.
- Enhanced overall security by implementing effective surveillance systems and protocols.
- Enhanced application security by implementing robust authentication mechanisms.
- Enhanced base security by implementing advanced surveillance systems and procedures.
Représentant du Service à la Clientèle
YumiBurger
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Représentant de Vente
Browns Shoes
06.2023 - 10.2023
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed and implemented sales strategies to increase profits.
Support Technique
Inwi
07.2022 - 05.2023
- Delivered high-quality in-person and virtual lessons, adapting teaching methods to accommodate different learning styles and technological capabilities.
- Gained recognition as an expert in my field by authoring articles on the Alexander Technique for industry publications and blogs.
Education
Baccalauréat -
Lycee Alexandre
Morocco06.2022
High School Diploma -
ES2IM
Casablanca Medical Secretary -
CSM
Montreal, QCSkills
- Product and service knowledge
- Customer Relations
- Prospecting skills
- Active Listening
- Problem-solving abilities
Languages
Français
Native or Bilingual
Anglais
Professional Working
Arabe
Native or Bilingual
Timeline
Représentant du Service à la Clientèle
YumiBurger
11.2023 - Current
Représentant de Vente
Browns Shoes
06.2023 - 10.2023
Support Technique
Inwi
07.2022 - 05.2023
Security
Security Agent
Baccalauréat -
Lycee Alexandre
High School Diploma -
ES2IM
Medical Secretary -
CSM
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