IBRAHIM BELLO
Scarborough, Toronto,ON
Summary
eral office support.
- Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks and Excellent reputation for resolving problems and improving customer satisfaction. Certified in Comptia Security+
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
IT Service Desk Analyst
Durham College/Ontario-Tech University
Oshawa
01.2022 - 07.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Submitted service tickets for equipment maintenance requests.
- Managed high levels of call flow and responded to level 1 and level 2 technical support needs.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks and printer issues
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Offensive Security and SOC Intern
Cyblack
UK
10.2021 - 01.2022
- Developed risk assessment reports to identify threats and vulnerabilities.
- Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
- Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.
- Conducted research, gathered information from multiple sources and presented results.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Used metrics to monitor application and infrastructure performance.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
System Administrator
AIC GLOBAL QHSE
03.2019 - 11.2020
- Configured and installed wireless controllers, routers and switches.
- Upgraded and expanded network systems and components.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Implemented and maintained firewalls, series switches and security appliances.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Education
Graduate Certificate - Cybersecurity
Durham College
09.2021 - 04.2022
Post Graduate Diploma - Computer Science
University of Lagos
01.2014 - 01.2016
Skills
TECHNICAL SKILLSSystem Administration: Active Directory (AD) & Exchange, VPN, Troubleshooting & Virtualization(VirtualBox and VMware)Vulnerability Scanning & Management: Nessus, Burpsuite, Palo Alto Prisma Cloud, Nmap, andMetasploitHardware / Software diagnoses and troubleshooting skillsNetworking, Endpoint Security, and Cloud Security tools: LAN, WAN, Antivirus, TCP/IPFirewalls, SIEM (Suricata, Azure Sentinel, Snort, and Splunk), Compliance and DLP with MicrosoftPurview and Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), and NetworkTraffic, Packet Capture (PCAP) analysis using WiresharkOperating Systems: Windows OS, Office 365, windows server 2003 – 2019, MacOS, Android, LinuxKernel – Ubuntu, Cisco, MS Office, Basic Bash & PowerShell scripting, Python and KaliSoft SkillsMeticulous, strong organizational skills, presentation skills, driven to learn new things, andTeamwork playerTroubleshooting / Thinking Skills: identify, analyze, research, develop, and implement solutionsResearch: AI, ML, Google Engine, Bing, Baidu, Malware Analysis with REMNux, Product ManualsAnd Knowledge database to solve issues
Timeline
IT Service Desk Analyst
Durham College/Ontario-Tech University
01.2022 - 07.2022
Offensive Security and SOC Intern
Cyblack
10.2021 - 01.2022
Graduate Certificate - Cybersecurity
Durham College
09.2021 - 04.2022
System Administrator
AIC GLOBAL QHSE
03.2019 - 11.2020
Post Graduate Diploma - Computer Science
University of Lagos
01.2014 - 01.2016