Nour Sirawan
Laval,76
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Geox
08.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Watch Station International
07.2023 - 08.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Store Manager
Just Cozy
02.2019 - 04.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
Just Cozy
09.2018 - 01.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Walmart
01.2018 - 04.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
DEP - Professional Sales
Fenge Ye College (Montreal School Board)
Sainte-Catherine, QC12.2017
High School Diploma -
Adela Bayham
Damascus2005
Skills
- Cost Reduction
- Recruiting and Interviewing
- Product and Service Knowledge
- Operations Management
Languages
French
Professional Working
English
Full Professional
Arabic
Native or Bilingual
Timeline
Store Manager
Geox
08.2024 - 12.2024
Assistant Manager
Watch Station International
07.2023 - 08.2024
Store Manager
Just Cozy
02.2019 - 04.2023
Assistant Manager
Just Cozy
09.2018 - 01.2019
Sales Associate
Walmart
01.2018 - 04.2018
DEP - Professional Sales
Fenge Ye College (Montreal School Board)
High School Diploma -
Adela Bayham
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