Nafisa Ahmed
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Plaza Medical Centre
12.2021 - 10.2023
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Travel Consultant
Hasbah Travel Limited
11.2019 - 07.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Education
High School Diploma -
Maarif Girls School
Nairobi, KenyaBusiness Management
Mount Kenya University
Nairobi, KenyaSkills
- Detail oriented
- Critical thinking
- Customer Service
- Adaptable
- Problem solving
- Communication
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Somali
Native or Bilingual
Hobbies
- Traveling
- Reading
- Socializing
Timeline
Customer Service Representative
Plaza Medical Centre
12.2021 - 10.2023
Travel Consultant
Hasbah Travel Limited
11.2019 - 07.2021
High School Diploma -
Maarif Girls School
Business Management
Mount Kenya University
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