IBRAHIM ADEOJO

• Revamping Policy and Procedure for business Development.
• Work closely with stakeholders to identify and document project requirements, considering the unique needs of disaster response and humanitarian efforts.
• Analyze existing processes related to disaster response, community engagement, and other relevant areas to identify opportunities for improvement.
• Facilitate communication between different stakeholders, ensuring a clear understanding of project goals and objectives.
• Technology Implementation; Collaborate with IT teams to implement or enhance.
• Conduct impact assessments to understand the effectiveness of disaster response initiatives and identify areas for improvement.
• Review and update organizational policies and procedures related to disaster response, ensuring alignment with best practices and standards.

• Work with business stakeholders to understand and document their requirements for various projects, such as new software implementations, process improvements, or system upgrades.
• Analyze existing business processes within the airline company to identify areas for improvement, efficiency gains, and cost savings.
• Collaborate with IT teams to facilitate the integration of different systems, ensuring seamless communication between applications for functions such as reservations, ticketing, and baggage handling.
• Analyze data related to passenger trends, flight performance, and operational efficiency to provide insights that support decision-making within the company.
• Develop training materials and conduct training sessions for end-users to ensure a smooth transition to new systems or processes.
• Assist in change management activities, helping employees adapt to new technologies or processes by addressing concerns, providing support, and facilitating communication.
• Foster a culture of continuous improvement by identifying opportunities for innovation, efficiency, and effectiveness in business processes and technology solutions.

• Analyze and optimize Voice over Internet Protocol (VoIP)systems, ensuring clear communication, minimal downtime, and efficient use of network resources.
• Evaluate network traffic patterns and plan for capacity upgrades to accommodate growing communication demands, minimizing congestion and ensuring network performance.
• Facilitate the integration of unified communications systems, aligning voice, video, messaging, and collaboration tools for seamless communication within the organization.
• Map and analyze the customer journey to identify touchpoints, pain points, and opportunities for improving communication services and customer interactions.
• Evaluate and analyze features for mobile communication applications, ensuring they align with user needs, enhance usability, and support the company's communication objectives.
• Collaborate with cybersecurity teams to enhance the security of communication networks, protecting against cyber threats and ensuring the confidentiality of sensitive data.
• Analyze and optimize Quality of Service parameters to ensure high-quality voice and video communication experiences for both internal and external stakeholders
• Develop and contribute to emergency communication plans, ensuring the availability of reliable communication channels during critical situations.

• Analyze and improve claims processing workflows, identifying bottlenecks, and implementing solutions to enhance efficiency, reduce processing times, and improve accuracy.
• Collaborate with stakeholders to gather requirements for policy administration systems, ensuring seamless integration, efficient policy management, and compliance with regulatory standards.
• Utilize data analytics to assess underwriting risks, identify trends, and improve decision-making processes, contributing to more accurate risk assessments and pricing strategies.
• Participate in projects to enhance digital customer onboarding processes, ensuring a seamless and user-friendly experience for new policyholders.
• Improve customer communication strategies, ensuring clear and effective communication about policy details, changes, and important updates through various channels.
• Develop and deliver training programs for employees to ensure a smooth transition when new systems, processes, or technologies are implemented.
• Analyze and recommend features for mobile applications, focusing on improving accessibility, user experience, and functionality for policyholders.

• Analyze and enhance credit risk models to improve the accuracy of credit assessments, contributing to sound lending decisions and risk mitigation
• Optimizing digital channels, such as online banking platforms and mobile apps, ensuring a seamless and user-friendly experience for customers.
• Utilize data analytics to segment customers based on behavior and preferences, contributing to targeted marketing initiatives and personalized product offerings
• Integrating mobile payment solutions, supporting the adoption of contactless payments and mobile wallets.
• Integrating chatbot technology for customer support, improving response times and enhancing customer satisfaction.
• Utilize customer data analytics to identify cross-selling opportunities, supporting targeted marketing campaigns and increasing revenue streams
• Analyze and implement RPA (Robotic Process Automation) solutions to automate repetitive tasks, improving operational efficiency and reducing manual errors.

● Conduct comprehensive needs analysis within the organization by eliciting information from end users, defining project scope and objectives, and presenting well-reasoned recommendations for effective solutions.

● Provide adept second-level support for diverse stakeholder modalities, engaging in systemic issue triage and resolution processes to ensure seamless functionality.

● Execute thorough application troubleshooting, meticulously documenting and tracking issues and solutions in collaboration with vendors and clients.

● Play a pivotal role in reviewing release notes with stakeholders, determining build requirements, configuring the system, and overseeing application/integrated testing processes.

● Apply project management expertise to meticulously plan, organize, and track projects throughout their lifecycle.

● Effectively manage stakeholders and resources to ensure the successful and timely completion of projects.

● Conducted thorough business process analysis and requirements gathering to support the development and enhancement of IT systems.

● Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.

● Contributed to the creation of detailed business requirement documents (BRDs) and functional specifications, providing clear guidance for development teams.

● Conducted user acceptance testing (UAT) and facilitated training sessions to ensure successful implementation and user adoption.