Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ibrahim Adedeji

Montreal,QC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Hassan Group Of Companies
03.2019 - 04.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Science - Agricultural Studies

Federal University Of Technology Akure
Akure, Ondo
10.2021

Skills

  • Complaint Resolution
  • Product Knowledge
  • Report Generation
  • Call Management
  • Data Entry
  • Data Collection
  • Appointment Scheduling
  • Information Security
  • Order Fulfillment
  • Minute Taking
  • Service Upselling
  • System Implementation
  • Custom Order Management
  • Customer Service
  • First Call Resolution

Languages

English
Full Professional

Timeline

Customer Care Representative

Hassan Group Of Companies
03.2019 - 04.2022

Bachelor of Science - Agricultural Studies

Federal University Of Technology Akure
Ibrahim Adedeji