Open To Work
IBRAHIM ABDULSAMAD
Winnipeg,Canada
Summary
Customer-focused retail professional with experience in customer service, sales support, merchandising, and point-of-sale operations. Strong communicator with a proven ability to deliver efficient, friendly service, resolve challenges, and support team goals. Adept at maintaining organized store environments, recommending products, and enhancing customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Representative
ESPN Call Center
Winnipeg, MB
07.2024 - Current
- Maintained a 95% first-contact resolution rate through efficient problem-solving
- Provided high-quality support for customer inquiries, billing, and account issues, ensuring customer needs were met
- Fostered effective communication and patience, enhancing customer satisfaction in a fast-paced environment
Sales Associate
Walmart
Winnipeg, MB
05.2024 - Current
- Guided customers in selecting products and completing purchases
- Operated POS systems and processed transactions with high accuracy
- Maintained store presentation and contributed to effective merchandising
- Supported inventory restocking and display organization
Merchandising Assistant
Costco
Winnipeg, MB
11.2023 - 02.2024
- Supported inventory management during peak store periods to ensure product availability
- Restocked products and upheld visual display standards to enhance customer experience
- Collaborated with team members to streamline daily operations and improve workflow
Residential Volunteer
Marymound Inc.
Winnipeg, MB
01.2022 - 01.2024
- Coordinated daily routines and activities to enhance resident engagement
- Facilitated workshops to promote life skills and personal development among participants.
- Collaborated with team members to develop program materials and resources.
- Cultivated interpersonal and teamwork skills to foster a collaborative environment
- Assisted in organizing community events for youth engagement and support.
Community Care Assistant
Gracefield Senior Living Centre
Abuja, Nigeria
01.2022 - 01.2024
- Supported residents in daily activities, fostering independence and comfort
- Facilitated effective communication between residents and staff, enhancing unit operations
- Assisted residents with daily living activities and personal care needs.
- Collaborated with healthcare professionals to develop personalized care plans.
- Monitored residents' health and reported changes to nursing staff promptly.
Education
Bachelor of Science - Nursing
University of Manitoba
Winnipeg, MB03.2026
High School Diploma -
Adesoye College
NigeriaSkills
- Customer support
- Customer Interaction
- Customer Engagement
- Team Collaboration
- Problem-solving
- Time management
- Digital literacy
- Inventory management
- Sales Forecasting
- Loss prevention
Certification
- CPR & First Aid
- Microsoft Office Certification
- Clear Criminal Record Check
- Class 5 Learner's License (Manitoba)
Professional Attributes
- Reliable, punctual, and detail-oriented
- Flexible and quick to learn new systems
- Works well independently and within teams
- Positive attitude in customer-facing environments
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Customer Support Representative
ESPN Call Center
07.2024 - Current
Sales Associate
Walmart
05.2024 - Current
Merchandising Assistant
Costco
11.2023 - 02.2024
Residential Volunteer
Marymound Inc.
01.2022 - 01.2024
Community Care Assistant
Gracefield Senior Living Centre
01.2022 - 01.2024
Bachelor of Science - Nursing
University of Manitoba
High School Diploma -
Adesoye College