Ibraheem Suara
Richmond Hill,Ontario
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Credit Card Customer Service Representative
CIBC Bank
Toronto, ON
01.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Assisted with reconciliations and customer communications.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Built strong relationships with customers to increase retention and loyalty.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Received inbound customer calls related to credit and accounts receivable.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Answered 100 incoming calls
- Answered 120 incoming customer calls to deliver high-quality solutions
Project Manager
Hygrade Employment Solution Inc
North York, ON
05.2019 - 10.2021
- Utilized client-provided data to prioritize accounts for risk mitigation and minimize losses
- Demonstrated exceptional customer service skills by negotiating payment arrangements with financially distressed customers during managerial calls
- Utilized effective collections tactics to prevent delinquent accounts from going into repossession
- Provided efficient communication support to both clients and management team by managing emails, conducting conference calls, and compiling reports to present data
- Responsible for developing, implementing, monitoring, and adjusting collection strategies for nearly 250 accounts on daily basis
- Assisted management in achieving prompt resolution of customer disputes and escalations by executing daily work strategies.
- Developed and initiated projects, managed costs, and monitored performance
- Met project deadlines without sacrificing build quality or workplace safety
- Achieved project deadlines by coordinating with contractors to manage performance
- Planned, designed, and scheduled phases for large projects
- Managed projects from procurement to commission
Client Service Associate
Independent Financial Group
Vaughan, ON
02.2017 - 11.2019
- Successfully communicate information about products and services to current and potential clients via telephone
- Ensure customer satisfaction by identifying and promptly resolving issues, resulting in significantly increased customer retention
- Provide exceptional client service by responding to inbound inquiries and collaborating with client service advisors to address account-related concerns
- Secure new business and maintain existing business by building strong client relationships
- Perform due diligence to ensure accuracy of all customer transactions
- Foster positive team dynamic, contributing to overall success in collaborative environment
- Meet assigned goals and business objectives by promoting banking solutions and completing business processes accurately and efficiently
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests
- Communicated with clients regarding account services, statements, and balances
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Maintained accurate record-keeping with proactive attention to client information updates
- Increased client base by 105%
Client Support Specialist
First Choice Financial
Toronto, ON
04.2016 - 11.2016
- Update customer account information to ensure accurate records are maintained
- Collaborate with clients to identify financial goals and make investment recommendations
- Demonstrate team-oriented attitude by willingly increasing workload as needed to support overall success
- Resolve product or service issues by actively listening to customers, identifying root cause of problem, proposing effective solutions, expediting corrections or adjustments, and following up to confirm resolution
- Provide recommendations to management for potential products or services based on customer information and needs analysis.
- Manager over 100 customer calls per day and increased customer based by 109%
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in team environment.
- Resolved problems, improved operations and provided exceptional service.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
Banking Officer / Relationship Manager
African International Bank
Lagos, Nigeria
05.2009 - 10.2015
- Managed portfolio of up to 300 customer accounts, handling all aspects of account management, including new account openings, loan applications, and account closures while cultivating strong relationships with existing clients
- Achieved established individual and branch sales goals for four consecutive years by utilizing effective selling skills and sales tools to understand client needs, offer appropriate solutions and referrals, and exceed client expectations
- Facilitated bank instrument issuance and fund transfers for high net worth clients during business trip, ensuring their long-term loyalty to bank
- Provided telephone support to both current and potential clients, offering detailed information on bank products and services
- Worked collaboratively with team members to create culture of exceptional business banking service
- Built and maintained relationships with internal business contacts to facilitate effective implementation of marketing and communication strategies, including editorial content review and approval for specified region(s)
- Identified opportunities to expand overall banking relationships, including identifying key relationships and business expansion through participation in community and corporate events
- Provided superior business and financial advice to clients, ensuring exceptional client experience
- Coordinated with various teams to develop and execute comprehensive client contact strategy
- Analyzed credit reports for new account credit applications.
- Collaborated with compliance department to eliminate procedural errors and margin breaks
- Supported upper management with employee performance review and policy implementation
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues
- Upheld stringent bank standards for loans, money handling, and legal considerations
- Set risk management policies to mitigate bank losses
- Supervised branch operations and made continuous improvements in each area
- Utilized up-to-date information to make effective decisions governing bank operations
- Identified customers with additional profit potential and designed action plans to expand relationships
Education
Graduate Diploma - Financial Management
Canadian School of Finance And Management
British Columbia, Canada01.2012
MBA -
Ambrose Ali University
Ekpoma, Nigeria05.2010
Bachelor of Science - Accounting
Yaba College of Technology
Lagos,Nigeria08.1998
Skills
- Project Management
- Safety Protocols
- Multi-Unit Operations Management
- Team Bonding
- Conflict Management
- International sales support
- Strategic sales knowledge
- CRM
- Complaint resolution
- Service standard compliance
- Account management
- Project estimation and bidding
- Strategic planning
- Mergers and acquisitions knowledge
- Performance Evaluations
- Staff Management
- Budget administration
- New product introductions strategies
- Project planning and development
Certification
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Credit Card Customer Service Representative
CIBC Bank
01.2022 - Current
Project Manager
Hygrade Employment Solution Inc
05.2019 - 10.2021
Client Service Associate
Independent Financial Group
02.2017 - 11.2019
Client Support Specialist
First Choice Financial
04.2016 - 11.2016
Banking Officer / Relationship Manager
African International Bank
05.2009 - 10.2015
Graduate Diploma - Financial Management
Canadian School of Finance And Management
MBA -
Ambrose Ali University
Bachelor of Science - Accounting
Yaba College of Technology
Similar Profiles
Anupriya SanthakumarAnupriya Santhakumar
Business Officer at CIBC BankBusiness Officer at CIBC Bank
Rupinder KaurRupinder Kaur
Credit Counsellor at CIBC BankCredit Counsellor at CIBC Bank
KABISHNAN SRITHARANKABISHNAN SRITHARAN
Senior Credit Sontrol Officer at CIBC BankSenior Credit Sontrol Officer at CIBC Bank