Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ibraham Akmakjian

Laval-Ouest,QC

Summary

Dynamic Auto Detail Manager with a proven track record at Self Employer, specializing in efficiency improvement and team management. Successfully implemented training programs that enhanced detailing techniques, resulting in increased customer satisfaction and repeat business. Skilled in upselling services and fostering a collaborative team culture, driving year-over-year revenue growth.

Overview

2026
2026
years of professional experience

Work History

Auto Detail Manager

Self Employer
Montreal, QC
03.2019 - Current
  • Developed and implemented effective training programs for new hires to enhance their skills and knowledge in auto detailing.
  • Maximized employee retention through effective scheduling practices that considered individual preferences and availability.
  • Streamlined the auto detailing process, reducing turnaround time and increasing overall productivity.
  • Invested in state-of-the-art equipment upgrades, enhancing service offerings while maintaining competitive pricing structures.
  • Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Introduced environmentally friendly cleaning products into daily operations, catering to eco-conscious consumers while limiting environmental impact from business activities.
  • Implemented inventory control measures to reduce wastage of cleaning supplies, leading to cost savings for the business.
  • Built strong relationships with suppliers to negotiate bulk discounts on cleaning products without compromising on quality.
  • Achieved year-over-year growth in revenue through marketing efforts targeting local businesses and car dealerships.
  • Ensured proper maintenance of company vehicles while managing fuel consumption efficiently within budget constraints.
  • Conducted regular quality checks on completed jobs, ensuring customer expectations were met or exceeded consistently.
  • Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
  • Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
  • Managed a team of detailers, ensuring consistent quality and timely completion of tasks.
  • Continuously researched industry trends and advancements in technology to stay ahead of competitors in terms of service offerings and techniques.
  • Collaborated with sales team to develop tailored detailing packages that catered to specific customer needs.
  • Increased efficiency by establishing standard operating procedures for all aspects of the auto detailing process.
  • Fostered a safe working environment by implementing safety protocols and conducting routine inspections of workspaces and equipment.
  • Developed a strong team culture through regular staff meetings, performance reviews, and team-building activities that ultimately led to increased employee morale and productivity.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Trained detail team to deliver best possible service to customers with quality work.

Auto Detail Manager

Self Employed Web
Montreal, QC
2019 - Current

Holand Leasing Montreal, Qc

Ferrari Montreal, Qc

Décarie Motors,Land Rover,Jaguar,Aston Martin

BMW Montreal,Qc

BMW Laval

Education

Automotive Detailing Program

Automotive Training Centre
Montreal, QC

Skills

  • Upselling services
  • Chemical handling
  • Efficiency improvement
  • Task delegation
  • Expertise in detailing
  • Detailing techniques
  • Industry trends
  • Training and mentoring
  • Team management
  • Team building
  • Quality assurance
  • Staffing coordination
  • Partnership development
  • Manual dexterity
  • Physical endurance
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Armenian
Native or Bilingual

Timeline

Auto Detail Manager

Self Employer
03.2019 - Current

Auto Detail Manager

Self Employed Web
2019 - Current

Automotive Detailing Program

Automotive Training Centre
Ibraham Akmakjian