Ibnur Bin Monzur
St. John's
Summary
A motivated, result-driven, and resilient individual, passionate about providing excellent customer service, and also an experienced working professional who is efficient enough to communicate across multiple levels and prioritize customer needs. A proven track record of exceeding customer service through interpersonal skills, creativity, adaptability, and consistency. Possesses exceptional verbal and technical skills to deal with challenging tasks.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Blaze Pizza
07.2023 - 05.2024
- Provided customer service and managed cash register.
- Managed inventory and kept a record of weekly staff schedule management.
- Maintained communications and online orders, along with helping in the kitchen.
- Familiar with different computational registrar interphase and operated regularly.
- Provided service in all weather and was available to start shifts on call.
Customer Service Provider (Remote)
Concentrix
09.2022 - 03.2023
- Identified customers’ needs, clarified information, researched and found solutions to issues concerned with customer service.
- Managed large amounts of inbound and outbound calls promptly.
- Handled 20 customers per day on call to resolve a wide range of technical issues.
- Listened actively to resolve customer complaints regularly.
- Kept records of all forms of communication in the call center database comprehensively.
Employee Support Member
Hotel X Toronto by Library Hotel Collection
04.2022 - 09.2022
- Greeting customers upon arrival at the restaurant.
- Providing excellent customer service during their dining experience.
- Providing suggestions for food or drink choices to diners.
- Handled 2 tables simultaneously and took feedback from diners.
- Run promotional campaigns and advertisements to the customers regularly.
- Cleaning tables and preparing spaces for future diners.
- Assisting and cleaning Bar areas whenever required.
Team Member
Burger King
01.2022 - 03.2022
- Took orders at front counters and answered questions about the menu and food.
- Helped with customer service takeaway section and drive-through ones.
- Handled customer complaints with an affirmative attitude and patience.
- Manage the front lobby with stocking, cleaning, and orders.
- Communicated orders with the kitchen staff and helped in the kitchen if needed.
Education
Diploma - Business Administration
Memorial University of Newfoundland
12.2024
Skills
- Identifying customer’s specific needs
- An excellent team player
- Ability to work under pressure
- Adept in Microsoft Office and Excel
- Conflict resolution skills
- Valid driving license and vehicle
- Effective interpersonal skills
- Honesty integrity, and empathy
- Efficient in time management
- Problem-solving oriented
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Professional Working
Bengali
Native or Bilingual
Timeline
Crew Member
Blaze Pizza
07.2023 - 05.2024
Customer Service Provider (Remote)
Concentrix
09.2022 - 03.2023
Employee Support Member
Hotel X Toronto by Library Hotel Collection
04.2022 - 09.2022
Team Member
Burger King
01.2022 - 03.2022
Diploma - Business Administration
Memorial University of Newfoundland
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