Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Ibitoye

Toronto,ON

Summary

Dependable Dispatcher/Planner offering 9 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Reliable Dispatcher/Planner with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in dispatch/planning practices and compliance requirements.

Overview

9
9
years of professional experience

Work History

Dispatcher/Planner

TFORCE INTEGRATED SOLUTIONS
02.2016 - Current
  • Manage team and support the planning of pickups and deliveries to ensure on-time delivery.
  • Establishes proactive communication with drivers and team for better planning.
  • Manage the day-to-day operations in the Dispatch Department.
  • Planning and forecasting of driver schedules.
  • Manages the capacity of the fleet assigned.
  • Check the availability of drivers, trucks and trailers.
  • Make sure to take/make notes in the system of all information relevant to pickups and deliveries.
  • Carries out methodical monitoring of drivers and equipment to maximize their use / limit waiting time.
  • Verification of the routes of each driver to plan departures and destinations.
  • Verification of permits validity.
  • Resolve work related problems.
  • Demonstrates respect and fairness in dealing with drivers.
  • Suggests and implements new ideas or ways of improving performance.
  • Adapts to changes in customer requests / makes last minute changes (e.g.
  • Redirecting trips).
  • Revise its planning to take into account the unexpected having arisen.
  • Notify customers of problems, delays and others.
  • Collaborate with the Customer Services team.
  • Ensure Drivers and Carriers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc.
  • Ensure that service levels meet and or exceed the needs of our customers.
  • Review operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
  • Recommend, implement and maintain performance and productivity measurements.
  • Notify your sector manager when abnormal situations arise at the operational or customer levels.

Floor Supervisor

CANPAR
12.2015 - 02.2016
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Oversaw weekly team schedule for 25 personnel.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

Bachelor of Science - Accounting

Humber College
Toronto, ON
09.2018

Associate of Applied Science - Logistics And Supply Chain Management

Lagos State Polytechnic
Lagos,Nigeria
06.2012

Skills

  • Performance improvements
  • Employee development
  • Customer relations
  • Safety standards
  • Mentoring and training
  • Logistics oversight
  • Time management
  • Supervision
  • Organization
  • Friendly, positive attitude
  • Active listening
  • Decision-Making
  • Critical Thinking
  • Microsoft Office
  • Route Planning and Adjustment
  • Collaboration
  • Goal Setting

Languages

English
Full Professional

Timeline

Dispatcher/Planner

TFORCE INTEGRATED SOLUTIONS
02.2016 - Current

Floor Supervisor

CANPAR
12.2015 - 02.2016

Bachelor of Science - Accounting

Humber College

Associate of Applied Science - Logistics And Supply Chain Management

Lagos State Polytechnic

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Samuel Ibitoye