Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Ibipiriene Patricia Etta-Francis
Waterloo,ON
Summary
Overview
12
years of professional experience
1
Language
Work History
Halliburton Energy Services, Technical
Planner II
05.2014 - 06.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved accounting, service and delivery concerns
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Formulated pre-material forecasts valued in excess of $78,000 annually
Operator Assistance/Plant
04.2008 - 05.2014
Job overview
- Involved in Customer Relationship Management
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Kept detailed records of customer interactions to track and resolve issues quickly
- Delivered prompt service to prioritize customer needs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
Education
Conestoga International CollegeCanada
Post Graduate Certificate from Quality Assurance, Manufacturing And Management
04.2024
University Overview
Rivers State University of TechnologyNigeria
Master of Science from Chemical Engineering
08.2022
University Overview
Rivers State UniversityNigeria
Bachelor of Science
08.2005
University Overview
Skills
- Report preparation
- Complaint resolution
- Stock management
- Retail materials management
- Order fulfillment
- Strategic sales knowledge
- Technical Support
- Retail store support
Affiliations
Affiliations
- Reservoir Engineering@ Carrolton Centre Dallas Texas
- Well Test Analysis using Sapphire @ Carrolton Centre Dallas Texas
- Test Tools Maintenance Course@ Carrolton Training Centre Dallas Texas
- Surface Well Testing Basic @ Aberdeen Training facility UK
- Surface Well Testing Intermediate@ Aberdeen Training facility UK
- Dynamem Memory Gauge Training -Nigeria
- General Hydraulics of Downhole tools
- SAP: Plant Maintenance Module, Order to cash Module, Supply Chain Module Safety Certifications
- Defensive Driving etc.
Timeline
Planner II
Halliburton Energy Services, Technical
05.2014 - 06.2020
Operator Assistance/Plant
04.2008 - 05.2014
Conestoga International College
Post Graduate Certificate from Quality Assurance, Manufacturing And Management
Rivers State University of Technology
Master of Science from Chemical Engineering
Rivers State University
Bachelor of Science
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