Ibifuru uranta
Toronto,Ontario
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, arranging merchandise, and maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Part-time Retail Associate
Bestbuy
10.2023 - 02.2025
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service / Call Centre Representative
24-7 Intouch
04.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
- Reduced average handle time without compromising on service quality through effective problem-solving strategies.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed timely and effective replacement of damaged or missing products.
Education
Advanced Diploma - Graphic Design
George Brown College
Toronto, ON05-2027
Certificate - Arts And Design
George Brown College
Toronto, ON05-2024
Skills
- Graphic design
- Visual merchandising
- Software proficiency
- Customer service
- Time management
- Problem solving
- Effective communication
- Reliability and punctuality
- Sales proficiency
- Customer engagement
- Reliability
- Verbal and written communication
- Teamwork
- Friendly and outgoing
- Data entry
- Retail store operations
Languages
English
Native or Bilingual
Interests
- Participating in local clean-up initiatives
- I like working with my hands and fixing things
- Graphic Design
- Music
- Crafting and DIY Projects
- Community Cleanup
- Outdoor Recreation
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part-time Retail Associate
Bestbuy
10.2023 - 02.2025
Customer Service / Call Centre Representative
24-7 Intouch
04.2023 - 09.2023
Advanced Diploma - Graphic Design
George Brown College
Certificate - Arts And Design
George Brown College
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