Michael Dublin-Green
St. Catharines,ON
Summary
Professional with 3 years of experience, proficient in resolving technical issues, providing comprehensive advice, and effectively communicating complex repair guidelines to diverse clients, ensuring quick and effective problem resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Best Buy
07.2023 - 01.2024
- Enhanced customer satisfaction by determining their technology needs and responding knowledgeably to their questions while being timely and effective
- Resolved complex technical issues for improved system performance and user experience.
- Contributed to increased sales revenue by offering expert recommendations on suitable products and services for customers.
- Assisted with electronic diagnostics and repairs, consistently meeting or exceeding industry standards.
- Demonstrated expertise in client unit processing, including shipping, repairing, billing, quality control, and data management.
Hospitality Associate
Strewn Winery
Niagara-on-the-Lake, Ontario
03.2022 - 09.2022
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Conducted tours of the winery, including tastings for tour groups, guest registration , and shipping.
- Leveraged a computer-operated point-of-sale system and perform opening and closing duties.
- Maintained well-stocked and organized shelves and displays, ensuring a visually appealing shopping environment.
Coffee Shop Assistant
ES Coffee Shop
Kitchener, ON
10.2019 - 08.2021
- Assisted in inventory management, organized records, and completed pre-opening and post-closing tasks to ensure adequate stock levels, minimize waste and maintain operational efficiency.
- Maintained a clean and organized workspace for efficient service delivery.
- Enhanced customer satisfaction by providing prompt and friendly service which resulted in an increase in customer retention.
- Increased sales by preparing large volumes of orders while effectively upselling coffee shop products.
- Produced comprehensive reports on team performance metrics, contributing to decision-making and process improvement.
Education
Supply Chain And Operations Management (Co-op)
Niagara College
06.2026
Diploma of Tourism Management - Business Development, Coop -
Niagara College
06.2023
Skills
- Microsoft Office Suite and G-Suite
- Adobe Creative Cloud
- Quality Assurance
- Product Knowledge
- Problem Solving
- Team Collaboration
- Customer Service Expert
- Business Administration
- Communication
- Critical Thinking
- Technical Support
- Hardware Configuration
Certification
Smart Serve Certification
projects
Front Desk Simulation
- Created guest database, handled accounts, welcomed customers, distributed room keys, registered guests, verified reservations, and analyzed front office role within hotel structure, identifying responsibilities to other departments.
Events Assistant
- Managed administrative tasks, identified improvement plans, participated in school Halloween party events, and organized guest lists, bookings, rehearsals, and itinerary.
Timeline
Technical Service Representative
Best Buy
07.2023 - 01.2024
Hospitality Associate
Strewn Winery
03.2022 - 09.2022
Coffee Shop Assistant
ES Coffee Shop
10.2019 - 08.2021
Supply Chain And Operations Management (Co-op)
Niagara College
Diploma of Tourism Management - Business Development, Coop -
Niagara College