Summary
Overview
Work History
Education
Skills
Websites
Certification
projects
Timeline
Generic

Michael Dublin-Green

St. Catharines,ON

Summary

Professional with 3 years of experience, proficient in resolving technical issues, providing comprehensive advice, and effectively communicating complex repair guidelines to diverse clients, ensuring quick and effective problem resolution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Service Representative

Best Buy
07.2023 - 01.2024
  • Enhanced customer satisfaction by determining their technology needs and responding knowledgeably to their questions while being timely and effective
  • Resolved complex technical issues for improved system performance and user experience.
  • Contributed to increased sales revenue by offering expert recommendations on suitable products and services for customers.
  • Assisted with electronic diagnostics and repairs, consistently meeting or exceeding industry standards.
  • Demonstrated expertise in client unit processing, including shipping, repairing, billing, quality control, and data management.

Hospitality Associate

Strewn Winery
03.2022 - 09.2022
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
  • Conducted tours of the winery, including tastings for tour groups, guest registration , and shipping.
  • Leveraged a computer-operated point-of-sale system and perform opening and closing duties.
  • Maintained well-stocked and organized shelves and displays, ensuring a visually appealing shopping environment.

Coffee Shop Assistant

ES Coffee Shop
10.2019 - 08.2021
  • Assisted in inventory management, organized records, and completed pre-opening and post-closing tasks to ensure adequate stock levels, minimize waste and maintain operational efficiency.
  • Maintained a clean and organized workspace for efficient service delivery.
  • Enhanced customer satisfaction by providing prompt and friendly service which resulted in an increase in customer retention.
  • Increased sales by preparing large volumes of orders while effectively upselling coffee shop products.
  • Produced comprehensive reports on team performance metrics, contributing to decision-making and process improvement.

Education

Supply Chain And Operations Management (Co-op)

Niagara College
06.2026

Diploma of Tourism Management - Business Development, Coop -

Niagara College
06.2023

Skills

  • Microsoft Office Suite and G-Suite
  • Adobe Creative Cloud
  • Quality Assurance
  • Product Knowledge
  • Problem Solving
  • Team Collaboration
  • Customer Service Expert
  • Business Administration
  • Communication
  • Critical Thinking
  • Technical Support
  • Hardware Configuration

Websites

Certification

Smart Serve Certification

projects

Front Desk Simulation

  • Created guest database, handled accounts, welcomed customers, distributed room keys, registered guests, verified reservations, and analyzed front office role within hotel structure, identifying responsibilities to other departments.


Events Assistant

  • Managed administrative tasks, identified improvement plans, participated in school Halloween party events, and organized guest lists, bookings, rehearsals, and itinerary.

Timeline

Technical Service Representative

Best Buy
07.2023 - 01.2024

Hospitality Associate

Strewn Winery
03.2022 - 09.2022

Coffee Shop Assistant

ES Coffee Shop
10.2019 - 08.2021

Supply Chain And Operations Management (Co-op)

Niagara College

Diploma of Tourism Management - Business Development, Coop -

Niagara College

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Michael Dublin-Green