Ibeth Barajas
Bakersfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Lead
Ttec (TeleTech) - HealthCare Solutions
01.2021 - Current
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
High School Diploma -
UEI College - Fresno
Fresno, CA01.2016
Skills
- Web Analytics
- Call center experience
- Insurance Verification
- Healthcare industry understanding
- Customer Service
- Bilingual
Timeline
Lead
Ttec (TeleTech) - HealthCare Solutions
01.2021 - Current
High School Diploma -
UEI College - Fresno
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