Ibereola Daniels
Hamilton,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with customer relationship systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
PR Impekable
Ikeja, Lagos
05.2024 - 02.2025
- Delivered outstanding customer service to address complaints promptly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate information about products and services to customers.
- Worked with sales team to monitor inventory levels and address item problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted available products and services to customers during service, account management and order calls.
Volunteer
Christ Embassy
Oregun, Lagos
11.2023 - 01.2025
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns,and utilizing live chat.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Provided guidance and support to fellow volunteers during their shifts.
Education
High School Diploma -
Caleb International College
Lagos,Ikeja10-2021
Skills
- Product promotion
- Inventory management
- Sales support
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Live chat support
- Client relations
References
References available upon request.
Timeline
Customer Service Representative
PR Impekable
05.2024 - 02.2025
Volunteer
Christ Embassy
11.2023 - 01.2025
High School Diploma -
Caleb International College