Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iban Medina

Riverside

Summary

Shift lead manager with a background in graphic design looking to expand himself. I have over ten years of customer service experience and two years’ worth of college education. On top of that, I possess exceptional multitasking, communication, and organizational skills, which I utilize to my advantage to accomplish any task.

Overview

12
12
years of professional experience

Work History

McDonald’s Shift Lead Manager

Warmel
03.2013 - 12.2024
  • Trained new team members on customer service protocols and operational procedures.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Trained and mentored new employees to maximize team performance.
  • Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
  • Coordinated shift schedules to optimize staff coverage during peak hours and maintain efficiency.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Troubleshot equipment to reduce service calls and downtime.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Manheim BMW Porter

AllSource PPS
02.2025 - 05.2025
  • Monitored inventory of supplies, notifying management of necessary stock replenishment for efficient operations.
  • Communicated with coworkers and managers about completed duties.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Completed sweeping, mopping, and window-cleaning.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.

Food Delivery Driver

Uber Eats
10.2024 - Current
  • Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
  • Managed multiple deliveries efficiently while navigating varying traffic conditions and routes.
  • Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Ensured order accuracy and quality, checking items before delivery for seamless customer experience.

Education

High School -

John W North High school
01.2012

Graphic Design Certificate - undefined

Riverside City College
Riverside, CA
01.2020

Associate of Arts - Graphic Design And Printing

Riverside City College
Riverside, CA
06-2024

Skills

  • Customer service
  • Team development
  • Policy enforcement
  • Training and mentoring
  • Workplace safety
  • Shift leadership
  • Operations management
  • Quality control
  • Production coordination
  • MS office
  • Computer skills

Languages

English (Native)
Spanish (Proficient)

Timeline

Manheim BMW Porter

AllSource PPS
02.2025 - 05.2025

Food Delivery Driver

Uber Eats
10.2024 - Current

McDonald’s Shift Lead Manager

Warmel
03.2013 - 12.2024

Graphic Design Certificate - undefined

Riverside City College

High School -

John W North High school

Associate of Arts - Graphic Design And Printing

Riverside City College

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Iban Medina