Ian Manuel Perez
Ajax,ON
Summary
A recent graduate at Centennial College in Computer Systems Technology – Networking with excellent hands-on experience in IT troubleshooting and related tools. Over 11 years of progressive experience as a Radio Frequency Engineer in Telecommunications industry with 6 months Canadian experience in customer related work. A responsible, service-minded, problem-solver, solution-oriented, trustworthy engineer with established technical and interpersonal skills including good oral and written communications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phenomenal Customer Service Human
IHalo Krunch Inc.
09.2023 - 11.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Greet customers warmly, assist in menu selections and process orders accurately maintaining a high level of professionalism during peak hours.
- Demonstrate good communication skills by addressing customer inquiries and accommodating special requests courteously.
- Maintaining a clean and organized work area and adhering to food safety and hygiene standards, contributing to a welcoming ambiance for customers.
Extrusion Summer Student
Signature Aluminum Canada Inc.
05.2023 - 08.2023
- Worked in team environment to maintain high levels of productivity.
- Reduced downtime by performing regular maintenance on extrusion equipment and machinery.
- Reduced waste materials by closely monitoring extrusion process and making necessary adjustments.
- Maintained a safe working environment by adhering to safety protocols, wearing appropriate personal protective equipment, and promptly addressing potential hazards.
Wireless Optimization Analyst
DITO Telecommunity
09.2020 - 07.2022
- Ensuring quality workmanship on single site verification and cluster optimization tasks.
- Coordination and follow up with network planning and construction team.
- Performing daily routine of optimization and assessment with close coordination to support the regional teams.
- Customer complaint management and resolutions.
- Performing case sampling inspection to resolve capacity and upgrade issues including outdoor testing to customer locations.
- Coordinating and organizing team development and learnings.
- Provide executive summary report and presenting to executives and management.
- Consolidate all regional group’s accomplishments and weekly targets to present on team meetings and updates.
Radio Network Optimization
Huawei Technologies
12.2018 - 08.2020
- Perform RF optimization for 3G (OSS KPI for SSO and Cluster) including clearing all punch list from customer for single site and cluster acceptance.
- Perform optimization and analysis on sites with failed 3G KPI’s such as accessibility, retainability, mobility and throughput.
- Perform daily worst cell analysis for 3G network.
- Analyze and resolve interference issues through cell optimization.
- Troubleshoot cells or sites with poor performances endorsed by the customer.
- Create document request for parameter change and tuning with low to high risk in the network.
- Collecting cell data report from U2020 via LMT for GTAC RFC or SR review.
- Provide baseline parameter audit for 2G/3G/4G using SMART RNO tool.
Network Performance Engineer
Huawei Technologies
08.2016 - 11.2018
- Perform RF optimization for WCDMA and LTE TDD/FDD.
- Use various tools to perform, analyze, troubleshoot, identify, and provide solutions or suggestions on RF optimization from OMC performance statistics, drive test, signaling trace, complaints handling, for LTE/TDD/FDD and WCDMA.
- Perform new features, trial activation, and performance monitoring.
- Responsible for ensuring good network performance for customers and achieve acceptance KPI, monitor and expedite for acceptance progress.
- Provide baseline parameter audit for 2G/3G/4G using Huawei Smart Radio Network Optimization tool.
- Perform drive test analysis using Nemo Analyzer for 2G/3G and LTE technologies.
- Coordinate with drive test engineers for actual analysis and optimization.
- Check and monitor on U2000 and PRS the cell data and change parameters for further optimization.
- Simulate prediction plots using Huawei UNET for new sites.
- Prepare drive test reports with analysis and recommendations.
- Process log files using NEMO, Actix and other optimization tools.
Radio Frequency Engineer
ZTE
10.2015 - 07.2016
- Perform single site verification, analysis, and optimization.
- Daily monitoring of OSS KPI (Key Performance Indices) and parameter modification in EMS.
- Perform neighbor planning and relation for single site verification.
- Perform drive test and analysis on outdoor locations.
Drive Test Engineer
Huawei Technologies
02.2011 - 10.2015
- Perform optimization drive test for Globe NPM VIP complaints and KPI monitoring for South Luzon area.
- Perform site integration, signal verifications and optimization for GSM and WCDMA networks.
- Perform site survey for new and existing sites.
- Perform signal verification and immediate optimization (physical adjustments) for customer complaints.
- Perform analysis and optimization on cell sites by investigating capacity and coverage problems, Interference analysis, dropped calls, interference, missing neighbors, coverage holes, non-working sites, or sectors.
Education
Post-secondary Advanced Diploma Program - Computer Systems Technology – Networking
Centennial College
Toronto, ON04.2024
Bachelor of Science - Electronics Engineering
Ateneo De Naga University
Naga, Philippines03.2011
Skills
- Customer Complaint Handling
- Windows Operating System
- Technical Knowledge in Telecommunications Test Tools
- Network Troubleshooting
- VPN Configuration
- Proficiency in Microsoft Office
- Printer troubleshooting
- Wireless Networking
- Software Updates
- Backup Management
- System Administration
- Network Security
- VoIP Systems
- VMware Cloud on AWS
- Network Virtualization
- Endpoint Protection
- Penetration Testing
- Risk Assessment
- Customer Service
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Problem-solving abilities
- Computer Proficiency
- Presentation Skills Excellence
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Computer Skills
- Organizational Skills
- Problem Resolution
Languages
English
Professional Working
Certification
- Google Cloud Essential Certification
- Valid and Clean Class G Driver’s License
Timeline
Phenomenal Customer Service Human
IHalo Krunch Inc.
09.2023 - 11.2023
Extrusion Summer Student
Signature Aluminum Canada Inc.
05.2023 - 08.2023
Wireless Optimization Analyst
DITO Telecommunity
09.2020 - 07.2022
Radio Network Optimization
Huawei Technologies
12.2018 - 08.2020
Network Performance Engineer
Huawei Technologies
08.2016 - 11.2018
Radio Frequency Engineer
ZTE
10.2015 - 07.2016
Drive Test Engineer
Huawei Technologies
02.2011 - 10.2015
Post-secondary Advanced Diploma Program - Computer Systems Technology – Networking
Centennial College
Bachelor of Science - Electronics Engineering
Ateneo De Naga University
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