Ian Jonathan Anggo
Scarborough,ON
Summary
Proven professional with experience at Win Industrial Network Shipping, adept in safety management and team collaboration. Excelled in enhancing vessel safety, achieving full compliance with government certifications, and fostering seamless communication across departments. Demonstrated adaptability, professionalism, and a strong work ethic, significantly contributing to operational excellence and team efficiency.
Work History
Front of House Employee
House of Marley Garden Resort
Tupi, South Cot. Philippines
08.2020 - 02.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Accurately operated cash register to process customer payments.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Established welcoming atmosphere by greeting each guest warmly.
Housekeeping Cleaner
House of Marley Garden Resort
Tupi, South Cot. Philippines
08.2020 - 02.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Sorted, laundered and put away various laundry items.
Deck Cadet
Win Industrial Network Shipping
Zamboanga City
05.2021 - 05.2022
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Aided officers in conducting routine checks of lifesaving appliances, firefighting equipment, and navigational devices for optimal functionality.
- Enhanced vessel safety by conducting regular inspections and maintenance of deck equipment.
- Performed lowering, raising and cleaning of ship's anchor.
- Monitored ship entry and exit points to maintain stringent security measures.
- Chipped, painted and ground deck to maintain structural integrity.
- Stood watch while underway to facilitate communications and maintain on board safety and security.
- Demonstrated strong work ethic, attention to detail, and commitment to professional growth during the cadetship program.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Collaborated closely with engine department personnel to maintain seamless communication between different sections of the vessel during operations.
- Supported deck maintenance projects such as painting, chipping rust, greasing winches, or replacing lines as necessary for optimum ship performance.
Education
Graduate Certificate - Hospitality Foundation
01.2025 - 08.2025
Skills
Safety Management
Analytical Skills
Adaptability
Time management abilities
Preventive Maintenance
Professionalism
Self Motivation
Task Prioritization
Team building
Relationship Building
Adaptability and Flexibility
Effective Communication
Active Listening
Team Collaboration
Excellent Communication
Multitasking Abilities
Attention to Detail
Time Management
Teamwork and Collaboration
Languages
English
Professional Working
Timeline
Seneca Polytechnic - Graduate Certificate, Hospitality Foundation
01.2025 - 08.2025
Deck Cadet - Win Industrial Network Shipping
05.2021 - 05.2022
Front of House Employee - House of Marley Garden Resort
08.2020 - 02.2021
Housekeeping Cleaner - House of Marley Garden Resort
08.2020 - 02.2021