Iania Smith
Thorold,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Bayshore Home Health
05.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
MANAGER
AETOS HOLDING WENDYS
02.2016 - 05.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
HEAD CASHIER
WENDYS,
04.2011 - 01.2016
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Education
High School Diploma -
CR WALKER Secondary School
01.2011
Mental Health & Addiction
CJ HEALTHCARE COLLEGE
05-2026
Personal Support Worker - Nursing
MISSISSAUGA CAREER COLLEGE
04-2024
CPR/ First Aid-Training
ANDERSON COLLEGE
03-2023
Skills
- Able to follow all safety instructions and company procedures
- 10 years of customer service experience
- Strong problem-solving skills with excellent organizational skills
- Fast-paced decision making
- Safe food handling
- Inventory management
- Very Reliable and Punctual
- Team player; who is able to work well in a team environment or independently to complete all tasks and on time
- Healthcare documentation
- Ability to adjust to working in different social and economic or stressful environments
- Strong communication and interpersonal skills developed through previous customer service experience
- Able to communicate with clients or residents to assure and meet their needs
- Great knowledge of how to use Microsoft Word, Excel and Outlook
- Knowledge of Medical Terminology (Gain during placement)
- The use of both sit and stand lift and maxi sky transfer lifts
- Relationship building
- Observed client physical and emotional conditions
- Experience in cleaning
- Patient care
- Privacy and confidentiality
Certification
- CHILD CARE PROVIDER PRIVATE 2021
- Pre-Employment Training, Access Employment Connection. 2023
- CPR/ First Aid-Training Certificate, Anderson College, (Red cross). 2023
- Certificate of early childhood educator assistant(job skills) 2023
- Certificate for WHMIS AND FOOD HANDLER 2023
Section name
- To Whom It May Concern
- It is with great interest that I am submitting my resume for PSW position within your organization, with great experience and excellent work ethic. I am reliable, very motivated, work well with others and most of all strive to do the best of my abilities. I am open and willing to gain more knowledge and related skills in carrying out your services and procedures in accordance with prescribed rules and regulations. I will rely heavily on my ability to interact effectively at various social levels and across diverse cultures which is indicative of my being able to work well in an environment that poses threats of conflict and to manage it appropriately
- I am also confident that you quickly realize my ability to make major and positive contributions to your organization, Therefore I ask kindly to consider the following in addition to my Resume.
- I look forward to possibly meeting with you in person and hearing from your office to get a probable date for a formal interview. I can be contacted on 4372552970 or via email ianiasmith2021@gmail.com
- Thank you for your time and consideration.
- Have a Wonderful Day.
- Regards
- Iania smith
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
Bayshore Home Health
05.2024 - 01.2025
MANAGER
AETOS HOLDING WENDYS
02.2016 - 05.2021
HEAD CASHIER
WENDYS,
04.2011 - 01.2016
High School Diploma -
CR WALKER Secondary School
Mental Health & Addiction
CJ HEALTHCARE COLLEGE
Personal Support Worker - Nursing
MISSISSAUGA CAREER COLLEGE
CPR/ First Aid-Training
ANDERSON COLLEGE
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