Ian Andrew Gonzalez
Customer Service Associate
Chino Hills,CA
Summary
Dynamic Customer Associate with a proven track record at Lowe's, dedicated to providing highest quality service and making customers feel welcome. Recognized for enhancing customer satisfaction through effective problem-solving and collaboration. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Associate
Lowe's
Chino Hills, California
01.2024 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Project Estimator
Legacy Builders
Upland, California
02.2021 - 07.2021
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
- Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
- Utilized advanced estimation software to increase efficiency and precision in the estimation process.
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CA 05.2001 -
Associate of Science - Kinesiology
Mt. San Antonio College
Walnut, CA 05.2001 -
Skills
Customer service expertise
Service excellence
Collaborative teamwork
Customer relationship management (CRM)
Conflict resolution
Effective team collaboration
Proficient in computer applications
Strong verbal communication
Attention to detail
Customer relations
Certification
Forklift Certified
Timeline
Customer Service Associate
Lowe's
01.2024 - Current
Project Estimator
Legacy Builders
02.2021 - 07.2021
Bachelor of Science - Kinesiology
California State University, Fullerton
05.2001 -
Associate of Science - Kinesiology
Mt. San Antonio College
05.2001 -
Similar Profiles
Austin UptainAustin Uptain
Lowe's Associate/Loader and Unloader at Lowe'sLowe's Associate/Loader and Unloader at Lowe's
Randy SpurlingRandy Spurling
Department Manager at Lowe'sDepartment Manager at Lowe's
VERDIE GUILLORYVERDIE GUILLORY
Supervisor at Lowe'sSupervisor at Lowe's
Kylie HootonKylie Hooton
Host/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator at Islands Fine Burgers and DrinksHost/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator at Islands Fine Burgers and Drinks
Xianghan KongXianghan Kong
Forklift Operator at ANE Global IncForklift Operator at ANE Global Inc