Iana Esipciuc
Roseville,CA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
Work History
Market Account Manager
Shell Lubricants
08.2024 - Current
- Manage OEM dealership relationships across 7 states supporting Stellantis and Hyundai programs.
- Exceeded new business targets by achieving over 140% of goal on the Hyundai program.
- Converted 50,000+ gallons of conventional and blend oil to full synthetic within the first year on the Stellantis program.
- Leveraged OEM rewards and incentive programs to win new dealership business and increase participation.
- Partner with OEM field teams and dealership leadership to align on growth initiatives and territory performance.
- Develop and execute regional promotions to increase stakeholder participation and drive sales results.
- Coordinate with distributors to resolve supply issues, manage runouts, and maintain consistent product availability.
- Analyze purchasing trends and dealership performance to identify opportunities for increased product penetration.
Sales and Leasing Consultant
Niello Acura
07.2018 - 08.2024
- Averaged 18 vehicles sold per month while maintaining strong customer satisfaction and retention.
- Generated over $1.1M in annual front and back-end gross revenue through vehicle sales and finance product upselling.
- Maintained approximately $170K in monthly gross profit for the dealership.
- Negotiated vehicle purchases and financing terms to maximize profitability.
- Utilized CRM systems to manage pipeline, follow-ups, and prospecting activities.
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Developed strong relationships with clients, fostering repeat business and referrals through exceptional service.
- Maintained up-to-date knowledge of automotive market trends to provide informed recommendations to customers.
Accelerated Service Advisor
Niello Acura
03.2018 - 07.2018
- Provided service consultations and repair estimates while managing customer expectations.
- Increased service department revenue through maintenance recommendations and upselling.
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Communicated repair recommendations to customers, ensuring clarity and understanding of services needed.
- Collaborated with technicians to ensure timely completion of service requests and high-quality repairs.
Loaner Car Coordinator
Niello Acura
09.2017 - 03.2018
- Managed loaner vehicle fleet operations and coordinated transportation for service customers.
- Processed rental agreements and conducted inspections for incoming and outgoing vehicles.
Guest Service Representative
Residence Inn by Marriott
11.2016 - 06.2017
- Managed front desk operations including reservations, check-ins, and guest service requests.
- Provided high-level customer service in a fast-paced hospitality environment.
- Developed strong relationships with guests, enhancing loyalty and repeat business through personalized service initiatives.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
Bachelor of Arts - Business Administration
Arizona State University – W.P. Carey School of Business
Tempe, AZ12.2021
Associate of Arts - Social and Behavioral Sciences
Sierra College
Rocklin, CA12.2018
Skills
- Strategic Account Management
- Territory Sales Development
- OEM Partnership Management
- Dealership Relationship Development
- Negotiation & Closing
- Revenue Growth Strategy
- Customer Retention & Loyalty
- CRM & Pipeline Management
- Market Analysis
- Promotional Program Execution
- Teamwork and collaboration
Websites
Accomplishments
- Niello Superstar Club (200 Car Club) – 2021
- Top Gross Producer – Niello Acura – 2021
Languages
Russian
Native or Bilingual
Timeline
Market Account Manager
Shell Lubricants
08.2024 - Current
Sales and Leasing Consultant
Niello Acura
07.2018 - 08.2024
Accelerated Service Advisor
Niello Acura
03.2018 - 07.2018
Loaner Car Coordinator
Niello Acura
09.2017 - 03.2018
Guest Service Representative
Residence Inn by Marriott
11.2016 - 06.2017
Bachelor of Arts - Business Administration
Arizona State University – W.P. Carey School of Business
Associate of Arts - Social and Behavioral Sciences
Sierra College