Ian Wilkin
Little Current,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Hardworking employee with customer service, multitasking, and time management abilities. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Beer Store
Little Current, Ontario
02.2011 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized product displays for customer accessibility.
- Resolved customer complaints and issues through effective communication strategies.
- Trained new staff on customer service protocols and operational procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
Ontario Secondary School High School Diploma -
Manitoulin Secondary School
West Bay, ON06-1982
Various Mandatory Training Courses -
The Beer Store
Little CurrentSkills
- Point-of-sale systems
- Customer relationship management
- Issue resolution
- Staff training
- Product knowledge
- Complaint handling
- Problem solving
- Attention to detail
- Adaptability
- Time efficiency
- Order processing
Certification
- Valid G Driver's Licence
References
References available upon request.
Timeline
Customer Service Representative
The Beer Store
02.2011 - Current
Ontario Secondary School High School Diploma -
Manitoulin Secondary School
Various Mandatory Training Courses -
The Beer Store
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