IAN WANJA
Scarborough,ON
Summary
Highly motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and achieved 99% or more customer satisfaction.
Overview
4
4
years of professional experience
Work History
FOOD SERVICE
CAFE JAVAS
KENYA
09.2021 - 09.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Maintained clean and organized dining areas for optimal guest experience.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Fast Food Cook
QUIVER CHICKEN AND FRIES
KENYA
01.2021 - 08.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Collaborated with team members to ensure smooth workflow during peak hours therefore maximizing service efficiency.
BANQUETING
Methodist Resort And Conference Center
KENYA
01.2020 - 03.2020
- Ensure guest satisfaction by overseeing the planning and execution of various banqueting events.
- Improving efficiency and reduced operating costs.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Collaborated with teams members to develop creative solutions for complex banqueting challenges.
Education
No Degree - Diploma in Hospitality Management
NAIROBI INSITUTE OF BUSINESS STUDIES
NAIROBI KENYA02.2020
Skills
- Food Preparation
- Work Organization
- Grilling Techniques
- Customer Service
- Banqueting Techniques
- Health Code Compliance
- Teamwork Abilities
- Creating new recipes
Languages
English
Professional Working
Swahili
Full Professional
HOBBIES
Trying New Recipes
Drawing and Painting
Handball or Board Games
Timeline
FOOD SERVICE
CAFE JAVAS
09.2021 - 09.2023
Fast Food Cook
QUIVER CHICKEN AND FRIES
01.2021 - 08.2021
BANQUETING
Methodist Resort And Conference Center
01.2020 - 03.2020
No Degree - Diploma in Hospitality Management
NAIROBI INSITUTE OF BUSINESS STUDIES