Ian Tyler
Arcata
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Lead Budtender
Prime Exotics Dispensary
Eureka, CA
05.2025 - Current
- Supervised daily operations ensuring compliance with state regulations and company policies.
- Trained and mentored new staff on product knowledge and customer service protocols.
- Assisted in inventory management using point-of-sale systems to track stock levels.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
Team Member
Target
Eureka, CA
08.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Streamlined order processing to enhance efficiency and accuracy in fulfillment operations.
- Prepared and served a variety of coffee beverages, adhering to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of the work area, ensuring compliance with health and safety regulations.
Shift Supervisor
Starbucks
Willows, CA
06.2013 - 10.2016
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Enhanced customer experience by resolving complaints swiftly and effectively.
- Conducted regular quality checks on beverages, maintaining high standards of taste and presentation.
Education
High School Diploma -
Hallmark Charter
Prunedale, CASkills
- Strong work ethic
- Customer service expertise
- Staff training and development
- Adaptable and flexible
- Product display creation
- Cash handling experience
Timeline
Lead Budtender
Prime Exotics Dispensary
05.2025 - Current
Team Member
Target
08.2023 - Current
Shift Supervisor
Starbucks
06.2013 - 10.2016
High School Diploma -
Hallmark Charter