Ian Torn

Game Title: Mythforce

• Fixed Levels development team pipelines
• Created new JIRA and team pipelines
• Refined and supported updates for other teams
• Streamlined level and encounter creation for consistent estimates and delivery
• Managed the Design & Engineer Level and encounter Team through JIRA and Miro
• Lead the Environment art team tracking tasks and assets
• Coordinated efforts for Tools, Combat, VFX, Audio, and Game System teams for all items relating to Levels.

Game Title - Walking Dead: Road to Survival

• Working with Product Owners toward intended KPI and revenue targets
• Breakdown tasks and estimates with developers for feature development track
• Create roadmap for Feature Development and Live Operations team based on sprints within the waterfall framework
• Assessed risk and adjusted scope based on KPI and marketing goals
• Coordinate communication and documentation between different disciplines
• Work on adjusting and improving development pipelines and reporting for both Live operations and Feature creation teams
• Worked with Product partners on release of product updates
• Manages external and internal testing partners between multiple Development teams (SCAR/PvPets/WD:RTS)
• Provides support between 3 different locations (Los Angeles CA, Vancouver BC, Manila)
• Mitigated current task load to take on and learn new tasks where and when the project needs
• Documented current team issues and drove team solutions throughout development
• Actively adjusted Dev Support/QA/Production ramp-up roadmap and documentation for new hires

Games: Walking Dead: Road to Survival / PvPets.io Tank Battle Royale/S.C.A.R

• Managed external and internal testing partners between multiple development teams teams
• Provided support between 3 different locations for QA efforts (Los Angeles, Vancouver, Manila)
• Created test plans and improve work pipelines
• Delivered status reports for multiple development tracks
• Hired, coached and trained new QA & Dev Support
• Performed a hybrid production support role to assist producers to triage task management and prioritization
• Provided risk assessments between 5 active teams and across 3 active projects
• Proactively moved to provide solutions and mitigate problems for both short and long term to promote the health of the product
• Analyzed trends and market share to better direct team efforts in product and environment testing
• Helped publishing setting up IAP for both android and iOS
• Worked with publishing to release product into public beta, testflight, and live release (App Store Connect & Google Play Console)

Games: Knights & Dragons, Walking Dead: Road to Survival

• Worked alongside development to debug issues
• Worked on trying to provide better tracking of developer trends
• Support Live Ops effort

Game: Clash of Gangs

• Maintaining and creating test plans
• Improving QA pipelines, processes, and management
• Prepared the QA and dev team for soft and global launch

Games: FIFA 14 & Ultimate Team 14, FIFA 15 & Ultimate Team 15, FIFA 14 World Cup Expansion

• Managed external and internal testing partners
• Drove developer and QA teams to meet product deadlines
• Worked with production partners to generate milestone deliverables
• Performed server based test including load test, server throttling, server kill switches
• Ensure quality of Product, Servers, and Commerce.
• Create test plans for the team.
• Track game metrics and stability.
• Provide feedback to Designers and Production.
• Coordinate with Project Manager and escalate high risk areas.
• Provide support for when title goes live.

Games: FIFA Superstars - Facebook, EASFC Companion Mobile/Web App, Unannounced Mobile App

• Assisted mobile development partners shift from waterfall to agile development
• Managed testing resources throughout development cycles
• Manage group of testers
• Ensure quality of Product, Servers, and Commerce
• Create test plans for the team
• Track game metrics and stability
• Coordinate with Development Partners
• Provide feedback to Designers and Production
• Coordinate with Project Manager and escalate high risk areas

Games: FIFA 11 & Ultimate Team 11, FIFA 12 & Ultimate Team 12

FIFA 11 & Ultimate Team 11 Live Ops:

• Working with artists to generate new banners and messages within the game
• Coordinate in-game events with real world events in the soccer world
• Coordinates the localization of messages for users in-game
• Manage content sales in the in-game stores
• Manage new in-game tournaments
• Work with Community Managers and forums to communicate activities happening within the game.

FIFA 12 & Ultimate Team 12 Development:

• Design in-game tools for Post-Launch experience
• Oversee the development and delivery of the tools
• Ensure the testing and quality of the tools.

Games: FIFA 11 & Ultimate Team 11

• Worked with artists to generate new banners and messages within the game
• Coordinated in-game events with real world events in the soccer world
• Coordinated the localization of messages for users in-game
• Tested in-game management tools
• Worked with SE to create new tool features to better suit the needs of the live game environment
• Worked with Community Managers and forums to communicate activities happening within the game
• Created Testplans for QA team
• Created and Documented step by step instructions for Automation and Tools training

Games: FIFA 09 & Ultimate Team 9, FIFA 10 & Ultimate Team 10

• Make sure the Producer and QA Project Lead has a new daily Build
• Test and assist Software Engineers with trouble shooting problematic Builds
• Test new lines of code from Software Engineers
• Edit automation Scripts from Software Engineers from india to function with in house network
• Run weekly Automation tests with scripts
• Assist Production with task management
• Lias with Online DLC Software Engineer to ensure quality of updated DLC content
• Stress tested servers
• Online Match and leaderboard testing