Ian Terry
Temecula
Summary
IT support technician with more than six years of experience supporting technology systems in K-12 educational environments. Experienced providing desktop support, troubleshooting Windows systems, deploying devices, and maintaining classroom technology infrastructure. Known for resolving technical issues efficiently while supporting large user environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IMS Technician I
Temecula Valley Unified School District
Temecula
01.2022 - Current
- Provide Level 1 support to users.
- Receive, inspect, and set up computers and peripherals, mobile devices, classroom and office technology.
- Diagnosed and repaired complex hardware issues to ensure minimal downtime for users.
- Establish and maintain complete and accurate technical support records.
- Configure, set up and install computers, peripheral equipment, mobile devices, classroom and office hardware and software, software and hardware upgrades.
- Assist in the installation of network equipment.
- Perform diagnostics on computers, mobile devices, and classroom and office technology; install and support operating systems and network client software on computers and mobile devices.
- Supported users in-person and remotely for help desk calls and tickets, identifying hardware or software issues and resolving them on-site when possible.
- Use remote support software and other emerging technologies to provide initial technical support to users and create service tickets for reported issues, escalating tickets to Level 2 support when appropriate.
- Performed backups; archived data and restored data.
- Maintain and update hardware and software inventory.
- Educated users on software and hardware usage in classroom settings to enhance their technical skills.
- Provide support for District's networking operations.
- Maintain current knowledge of technological advances and industry standards and trends.
Media and Technology Technician
Temecula Valley Unified School District
Temecula
01.2021 - 01.2022
- Maintained classroom audio visual systems, presentation technology, and computer lab equipment.
- Supported teachers and staff with troubleshooting instructional technology and classroom technology systems.
- Assisted with setup, maintenance, and support of district technology resources.
Technology Support Technician I
Newport-Mesa Unified School District
01.2017 - 01.2022
- Delivered technical support for staff and student devices, enhancing user experience across multiple campuses.
- Diagnosed and resolved Windows operating system issues, hardware failures, and software problems.
- Installed and maintained desktop and laptop systems, classroom technology equipment, and instructional technology tools.
- Supported district device deployment projects and managed equipment inventory and asset tracking to ensure operational readiness.
Education
Some Coursework - Computer Science
Eastern Gateway Community College
Steubenville, OH 08.2023 - 01.2024
High School Diploma -
La Sierra / La Vista High School
Fullerton, CASkills
- Help desk support
- Onsite technical support
- Remote support
- User support
- User account support
- Technical support
- Problem resolution
- Windows 10
- Windows 11
- MAC OS
- Mobile device management
- Device configuration
- Desktop deployment
- Laptop deployment
- Hardware diagnostics
- Hardware repair
- Printer troubleshooting
- Peripheral troubleshooting
- Networking
- Network troubleshooting
- Network connectivity troubleshooting
- Network infrastructure support
- Asset tracking
- Software installation
- Data backup
- System maintenance
- Troubleshooting and diagnosis
- Equipment maintenance
- Customer service
- Team collaboration
- User training
- Multimedia support
- Critical thinking
- Mobile support
- Critical thinking
Certification
CompTIA A+ Certification, In Progress, Core Series 12 (exams 220-1201 and 220-1202)
Timeline
Some Coursework - Computer Science
Eastern Gateway Community College
08.2023 - 01.2024
IMS Technician I
Temecula Valley Unified School District
01.2022 - Current
Media and Technology Technician
Temecula Valley Unified School District
01.2021 - 01.2022
Technology Support Technician I
Newport-Mesa Unified School District
01.2017 - 01.2022
High School Diploma -
La Sierra / La Vista High School