IAN SMITH
Bracebridge,Canada
Summary
Strategic-thinking individual with over 30 years of experience in the telecommunications industry in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of telecom operator in service production, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
34
34
years of professional experience
Work History
Director of Core Operations
Ericsson USA
08.2017 - 12.2023
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Responsible and accountable for recruiting, training, motivating and retaining of team members.
Director and Manager of Operations
Ericsson Global Services
01.1990 - 08.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Education
Bachelor of Science - Electronic And Electrical Engineering
University of Wales
NewportExecutive Management / Leadership - Mini MBA - Business Administration
The University of McGill, Montreal Quebec
Montreal QuebecProfessional Training - Leadership
Neuro Leadership Institute
USASkills
Leadership
Service delivery
Customer support
Professionalism
Telecommunications
Motivation
Retention
Hiring
Team oriented
Extensive experience
References
- Mr. Mark Henderson - Retired Chairman, Ericsson Canada
- Kye Prigg - EVP Enterprise Operations, Lumen Technologies, North America
- Brian White - Head of Customer Support, Ericsson USA
- Roger O'Hargan - EVP Service area networks, Ericsson USA
Languages
English
Native or Bilingual
Timeline
Director of Core Operations
Ericsson USA
08.2017 - 12.2023
Director and Manager of Operations
Ericsson Global Services
01.1990 - 08.2017
Bachelor of Science - Electronic And Electrical Engineering
University of Wales
Executive Management / Leadership - Mini MBA - Business Administration
The University of McGill, Montreal Quebec
Professional Training - Leadership
Neuro Leadership Institute
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