Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ian Shih

North York

Summary

Hello, I am currently going into my third year of undergraduate studies and am a reliable student as well as a server providing fast, high-quality customer service to guests in restaurant settings and other work environments. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server & Bartender

VMV
04.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • I worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed bar area, including the making and preparation of cocktails, inventory, and maintaining cleanliness.
  • Developed a loyal customer base through personalized service and attention to detail.

Server

Mandarin
05.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality or cleanliness
  • Served beverages promptly with focused attention to customer needs as well as filling water
  • I collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dish Washer

Dannys Sushi
06.2021 - 09.2021
  • I kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Helped with making sushi rice and also deliveries
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Cleaned and prepared closing each night

Life Gaurd

Great Wolf Lodge
07.2019 - 03.2020
  • I learned and maintained proficiency in first responder skills such as first aid and CPR to offer individuals in distress help.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Watches swimmers for danger and enforces pool regulations and water safety policies.

Vacation Bible School Volunteer

VBS, Vacation Bible School
06.2018 - 08.2018


  • Sing Bible songs with children to reinforce lessons.
  • Created daily arts and crafts projects at appropriate difficulty for small children.
  • I took on the role of camp leader and worked alongside fellow volunteers.

(Obtained 150 community service hours over the summer.)

Education

Bachelor of Arts - Crimonology

York University
North York
04.2025

High School Diploma -

Saint Michael Catholic High School
Niagara Falls, ON
05.2020

Skills

  • Strong Work Ethics
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Detail orientated
  • Bilingual
  • Excellent oral and written communication, strong interpersonal and customer services skills
  • Enthusiastic, dynamic, and highly organized, work well in both individual and team-oriented situations
  • Fast learner, open and adapt to new things and different environments easily

Languages

English
Native or Bilingual
Chinese (Mandarin)
Full Professional

Certification

  • Licensed Smart Serve
  • Licensed Cann Sell
  • Licensed CPR

Timeline

Server & Bartender

VMV
04.2023 - 04.2024

Server

Mandarin
05.2022 - 09.2022

Dish Washer

Dannys Sushi
06.2021 - 09.2021

Life Gaurd

Great Wolf Lodge
07.2019 - 03.2020

Vacation Bible School Volunteer

VBS, Vacation Bible School
06.2018 - 08.2018

Bachelor of Arts - Crimonology

York University

High School Diploma -

Saint Michael Catholic High School
Ian Shih