Ian Rwema Rutazinda
Québec,QC
Summary
I am a dedicated individual with a desire to take on new challenges. Strong worth ethic, adaptability, and great interpersonal skills. I am very detail-oriented and able to learn skills quickly.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Elemental Data Collection Inc
05.2023 - Current
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Documented customer inquiries and feedback and entered service delivery suggestions in the company database.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed a high volume of inbound and outbound customer calls.
Hotel Receptionist
Gloria Hotel
09.2019 - 12.2020
- Responded to inquiries and room requests made online, by phone and via email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Computed bills, collected payments and made change for guests.
English Teacher Volunteer
Les Enfants De Dieu (children's camp)
07.2018 - 05.2019
- Encouraged student critical thinking and discussion using a variety of teaching techniques.
- Customized innovative methods and materials to produce effective learning experiences.
- Made learning grammar fun by involving problem-solving and language play.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
- Identified students' level of reading difficulty to provide appropriate reinforcement.
- Evaluated and documented student learning and growth.
- Created exciting lessons on course material to educate and engage students in the classroom.
Education
High School Diploma -
Green Hills Academy
Kigali, Rwanda05.2019
Bachelor of Science - Biology
University of Debrecen
Debrecen, HungaryBachelor of Science - Biology
University of Ottawa
Ottawa, ONSkills
- Public Speaking
- Media Response Requests
- Media Communications
- Customer Service
- Microsoft Office
- Social Media Account Administration
- Digital Communications
- Project Management
Timeline
Call Center Agent
Elemental Data Collection Inc
05.2023 - Current
Hotel Receptionist
Gloria Hotel
09.2019 - 12.2020
English Teacher Volunteer
Les Enfants De Dieu (children's camp)
07.2018 - 05.2019
High School Diploma -
Green Hills Academy
Bachelor of Science - Biology
University of Debrecen
Bachelor of Science - Biology
University of Ottawa
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