IAN MORALES - VIDAL
Ottawa,Ontario
Summary
Dedicated student motivated to build on the foundation of my skillset. Experience in multiple facets of customer satisfaction, academic, and work-place standards. Proven ability to communicate, present and write effectively. Eager to contribute my skills and enthusiasm to enhance the work-place experience and have a meaningful impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Source for Sports
Ottawa
10.2022 - 01.2024
- Maintained high standards during long shifts on feet and fast-paced operations.
- Expertly received and completed customer orders by managing resources and maintaining accurate records
- Impacted with excellent customer service by answering questions, making recommendations and accommodating special requests in person or over the phone.
- Packaged and handled delicate customer orders with the highest degree of care.
Janitorial Cleaner
Clean Master Corporation
Ottawa
09.2020 - 10.2023
- Expertly handled high-risk chemicals and adhesives while adhering to federal safety standards.
- Advanced skill-set in basic cleaning and sanitizing duties.
- Successfully operated a wide range of industrial machinery such as; Floor Scrubber, Carpet Extractor.
- Created a sanitized and safe work environment post-and-pre pandemic within City of Ottawa facilities.
Produce Associate
Farm Boy Grocery
Ottawa
05.2021 - 07.2022
- Handled and packaged foods while adhering to sanitary and professional standards.
- Studied ongoing promotions, sales, and location of product to facilitate customer needs.
- Expertly transported high-volume of food stock from department while ensuring intact and sanitary foods.
Mentor (Co-Op Position)
Big Brothers Big Sisters Ottawa
Ottawa
09.2021 - 12.2021
- Mentor for children ages 5-11 facing intense adversity, hardships, and negative effects.
- Professionally handled list of clients while varying in approach and ice-breaking techniques.
- Built on developing 1 on 1 communication, interviewing, and relationships-building skills.
Education
Bachelor of Arts - Honors in Psychology
Carleton University
Ottawa, ON06.2026
High School Diploma -
St Mother Teresa High School
Ottawa, ON06.2022
Skills
- Fluent in Spanish and English
- CPR, AED and First Aid Certified
- Knowledgeable in Microsoft Office; Excel, and Google Programs
- Proficiency in Customer Service
- Highly Skilled Writing and Public Speaking Abilities
- Proficiency in Filing and Customer Management
- Proficiency in Staff Training & Team Cooperation
- Cleaning and Sanitation
- Dependable and Responsible
Certification
- Standard First Aid with CPR and AED Certification
[Public Education of Ottawa Paramedic Services] [January 2024]
- Ministry of Labour, Training and Skills Development; Worker Health and Safety Awareness [April 2022]
References
References available upon request.
Timeline
Retail Sales Associate
Source for Sports
10.2022 - 01.2024
Mentor (Co-Op Position)
Big Brothers Big Sisters Ottawa
09.2021 - 12.2021
Produce Associate
Farm Boy Grocery
05.2021 - 07.2022
Janitorial Cleaner
Clean Master Corporation
09.2020 - 10.2023
Bachelor of Arts - Honors in Psychology
Carleton University
High School Diploma -
St Mother Teresa High School
- Standard First Aid with CPR and AED Certification
[Public Education of Ottawa Paramedic Services] [January 2024]
- Ministry of Labour, Training and Skills Development; Worker Health and Safety Awareness [April 2022]
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