Ian Millman

- Overseeing many of the day-to-day operations of TutorBright, managing various departments with specific focus on sales, logistics, and client management.
- Building and progressing company processes.
- Creating and implementing company training programs and department playbooks.
- Growing and maintaining TutorBright's relationships with various institutions including Children's Aid Society, Key Assets, Milestone Foster Homes, Bridgeway Family Homes, and Native Child and Family Services.
- Acting as a continuing source of guidance and support for TutorBright employees and TutorBright franchise partners.

- Maintained and supervised the well-being of over 600 active clients at a time, conducting regular quality assurance and resolving any issues that would arise.
- Provided educational mentorship to students across Canada.
- Ensured that TutorBright clients were well taken care of from the initial inquiry call to assessing the student and properly diagnosing that student's needs, to hiring the best possible educational staff and matching the right instructor to the right student.
- Created and distributed individualized educational programs and ensured the ongoing satisfaction and well-being of TutorBright students and tutors.

- Led clients through TutorBright's onboarding process from initial inquiry calls to full enrollment. Met with prospective Tutorbright clients, working with parents and students to understand learning needs and goals.
- Personally onboarded over 2000 families to TutorBright, achieving an overall enrollment rate of over 90%.
- Conducted academic assessments of students and presented results to families.
- Helped families to set goals and create plans of action toward achieving those goals.
- Gave detailed recommendations for how students should move forward that touched upon academics, mentorship, hourly rates, and number of sessions per week.

- Managed all aspects of the store and ensured the smooth running of the establishment.
- Managed staff during peak hours, working with cashiers, cooks, order-takers, and delivery drivers to ensure the smooth operation of our local business.
- Built and maintained relationships with various corporate clients including Syngenta and Nestle Waters.
- Took part in all aspects of the running of the store including preparing food, taking inventory, putting together orders for suppliers, balancing cash tills, and handling customers with care.

- Called Guelph alumni over the telephone to update records, inform them of events and projects happening at the university, answer any questions they may have, and to solicit donations towards said events and projects.