Ian Miller

• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Handled resident complaints and expedited maintenance requests.
• Recommended clarifications and changes in program policies to director of property management.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Drafted and monitored budgets for overall maintenance and operations.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Processed evictions when necessary in accordance with provincial laws and procedures.
• Utilized various software and tools to streamline processes and optimize performance.

• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.

This was my introduction to Property Management.