Ian McTavish
Langley,BC
Summary
Analytical professional with practiced expertise consulting in technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Sysco
Vancouver, BC
06.2023 - Current
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
Strategic Account Executive
Popmenu
Vancouver, BC
03.2022 - 04.2023
- Leading Popmenu's expansion into Canada through organic outreach.
- Drafted and presented customized sales proposals to prospective clients.
- Negotiated pricing, terms, and conditions with customers.
Account Executive
OpenTable
Vancouver, BC
03.2020 - 11.2021
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Sr. Restaurant Services Manager (Customer Success)
OpenTable
Vancouver, BC
03.2013 - 03.2020
- Oversaw 200+ accounts and worked diligently to meet and exceed performance goals.
- Established a role as a trusted advisor to support clients, build loyalty and help them optimize their partnership with the company.
Managing Partner
Taps & Tacos
Port Moody, BC
03.2017 - 12.2018
- Developed and implemented process improvements and key business procedures.
- Oversaw all initial hiring and training.
- Collaborated with Partners to oversee all aspects of pre-opening and initial launch of the restaurant.
Corporate Trainer
Glowbal Restaurant Group
Vancouver, BC
11.2010 - 03.2013
- Wrote, optimized and monitored training processes.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Trained new trainers to promote consistency in customer service and quality.
Director of Operations
Element Hospitality
Vancouver, BC
03.2006 - 03.2008
- Optimized profits by controlling food, beverage and labor costs daily.
- Oversaw all operations of 2 full-service restaurants.
Outlet Manager
Fairmont Hotels & Resorts
Vancouver, BC
06.1999 - 02.2006
- Maintained AAA 4 Diamond service standards in multiple F&B outlets.
- Managed daily operations and processes, including scheduling, reservations, budgeting and forecasting in a union environment.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
Education
High School Diploma -
King George Secondary School
Vancouver, BC06.1992
Skills
- Account Management
- Business growth opportunities
- Service coordination
- Interpersonal skills
- Managing client relationships
- Revenue generation
- Research and analysis
- Strong presentation skills
- Experience with Salesforce CRM
Timeline
Sales Consultant
Sysco
06.2023 - Current
Strategic Account Executive
Popmenu
03.2022 - 04.2023
Account Executive
OpenTable
03.2020 - 11.2021
Managing Partner
Taps & Tacos
03.2017 - 12.2018
Sr. Restaurant Services Manager (Customer Success)
OpenTable
03.2013 - 03.2020
Corporate Trainer
Glowbal Restaurant Group
11.2010 - 03.2013
Director of Operations
Element Hospitality
03.2006 - 03.2008
Outlet Manager
Fairmont Hotels & Resorts
06.1999 - 02.2006
High School Diploma -
King George Secondary School
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