IAN MAGHANOY
London
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warranty and Claims Administrator
Armour Group Inc
London, ON
09.2022 - Current
- Manage and process warranty claims for products and services sold by the company, ensuring compliance with Canadian industry standards
- Evaluate claims, communicate with customers, dealers, and service providers, and coordinate repairs or replacements to ensure client satisfaction
- Approve and process payments related to warranty claims, maintaining accuracy and efficiency
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
Help Desk Manager
Resicert Property Inspections
Ozamiz City, Misamis Occidental
03.2014 - Current
- Team Leadership: Recruited, trained, and managed a remote team of helpdesk support agents, setting performance objectives and fostering a collaborative work environment
- System Administration: Managed IT infrastructure, including hardware, software, networks, and security measures, adapting to the needs of a Canadian-based organization
- Technical Support: Oversaw resolution of technical issues and escalated complex problems to appropriate specialists
- Process Improvement: Developed standardized support procedures, analyzed helpdesk performance metrics, and implemented changes to enhance efficiency and customer satisfaction
- Customer Satisfaction: Monitored feedback and resolved escalated complaints to maintain high service quality
- Resource Management: Managed helpdesk resources, ensuring the team had the necessary tools to provide effective support
- Training and Development: Provided ongoing training for staff and kept the team updated on the latest technology trends
- Security and Compliance: Enforced data protection policies and ensured adherence to Canadian regulations and industry standards
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Compiled and accurately entered data for each customer encounter to record in system.
Supervisor
Bosco and Roxy
London, ON
03.2021 - 08.2022
- Planned, implemented, and supervised production schedules and targets across multiple lines (Baking, Enrobing, and Packaging)
- Trained new employees on equipment operations, work and safety procedures, and Canadian workplace standards
- Resolved employee concerns, provided coaching, and conducted performance evaluations to support career development
- Monitored production equipment to ensure proper functionality and adherence to GMP and CCP standards
- Coordinated operations between departments to optimize resource use and improve production efficiency
- Documented production performance and provided actionable feedback to management
- Maintained a sanitary production environment, ensuring compliance with Canadian food safety and workplace safety regulations
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - Civil Engineering
Misamis Institute of Technology
Ozamiz City, Misamis Occidental01.2004
Skills
- Help Desk Administration (10 years)
- Training & Development (10 years)
- Management (10 years)
- Organizational Skills (5 years)
- Warranty and Claims Processing
- Customer Relations and Conflict Resolution
- Process Optimization and Workflow Standardization
- IT System Management and Troubleshooting
- Teamwork and collaboration
Certification
- Worker Health and Safety Awareness in4 Steps (March2021 – Present)
- Canadian Red Cross Standard First Aid CPR/AED Level C (February2022 – February2025)
Languages
English
Professional Working
Timeline
Warranty and Claims Administrator
Armour Group Inc
09.2022 - Current
Supervisor
Bosco and Roxy
03.2021 - 08.2022
Help Desk Manager
Resicert Property Inspections
03.2014 - Current
Bachelor of Science - Civil Engineering
Misamis Institute of Technology