Ian Lutes
DSL DE DRUMMOND,New Brunswick
Summary
A highly motivated professional driver seeking an entry-level dispatcher position that has experience in numerous aspects of the trucking industry. Possess excellent communication and organizational skills, with the ability to handle calls promptly and professionally. Proven track record of knowledge of routes and ability to determine adequate travel time for delivery to various clients.
Overview
13
13
years of professional experience
Work History
Truck Driver
GM Rioux
12.2023 - Current
- Drove truck in rural areas to expertly make high volume of deliveries.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Contributed to positive company reputation by providing exceptional customer service during interactions with clients.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Extensive knowledge of the ELOG system and HOS.
Owner/Operator Driver
ELARIS Hotshot Delivery
01.2016 - 11.2022
- Built and maintained relationships to promote rapport with customers.
- Delivery of travel trailers that were different weights and dimensions.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Recovered vehicles, completed private tows, and managed scheduled pick-ups and deliveries on behalf of manufacturers.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
F. Cyr RV Express
06.2014 - 12.2015
- Completed preventive maintenance checks and basic repairs to vehicles.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Verified contents of inventory loads against Bills of Lading.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Operated with safety and skill to avoid accidents and delays.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Warehouse Manager
FOCUS Logistics/On Target Courier
01.2011 - 04.2013
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Conducted research to address shipping errors and packaging mistakes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Overseas Logistics Coordinator/Truck Driver/Emergency Courier Driver/Inventory Management Clerk/Shipping and Packaging Clerk/Order Processing
Education
GED High School Equivalence
Province of New Brunswick
NB1998
Academic Upgrading - Correctional Officer
Scotia Career Academy
Lower Sackville, NS2000
Certification - Truck Driver Training
CCA Truck Driver Training
Calgary, AB2002
Skills
- Verbal and written communication in French and English
- Effective Communications
- Decision making
- Creative Thinking
- Complex Problem Solving
- Critical Thinking
- De-Escalation Techniques
- Multitasking and prioritization
- Calm and Professional Under Pressure
- Extensive computer knowledge
Timeline
Truck Driver
GM Rioux
12.2023 - Current
Owner/Operator Driver
ELARIS Hotshot Delivery
01.2016 - 11.2022
Truck Driver
F. Cyr RV Express
06.2014 - 12.2015
Warehouse Manager
FOCUS Logistics/On Target Courier
01.2011 - 04.2013
GED High School Equivalence
Province of New Brunswick
Academic Upgrading - Correctional Officer
Scotia Career Academy
Certification - Truck Driver Training
CCA Truck Driver Training
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