Ian Lau
Markham,ON
Summary
Dedicated and versatile professional with over a year of hands-on experience in both customer service and logistics roles, including food service and moving. Known for delivering high-quality service, building strong rapport with customers, and maintaining a calm, professional demeanor in fast-paced environments. Proven ability to organize and lead as a soccer coach, fostering teamwork and individual growth among young athletes. Multilingual and culturally aware, with fluency in English, Mandarin, and Cantonese, making it easy to connect with diverse clients. A dependable team player committed to excellence in all tasks, from customer interactions to operational support.
Overview
7
7
years of professional experience
Work History
Soccer Coach
Toronto Red Maple Soccer Club
Toronto, ON
06.2021 - Current
- Designed dynamic training sessions that combined fitness, skill development, and teamwork exercises, tailored to each player’s skill level and growth potential.
- Fostered a positive and inclusive team culture by building strong relationships with young athletes, boosting team morale and individual confidence.
- Developed game strategies and match preparation routines that led to improved team performance and competitive resilience.
- Consistently received positive feedback from players and parents, recognized for balancing discipline with encouragement to help players reach their full potential.
Restaurant Waiter
Congee House
Richmond Hill, ON
10.2021 - 06.2022
- Excelled in a high-pressure environment, managing multiple tables and customer requests seamlessly to ensure an efficient and enjoyable dining experience.
- Built lasting customer relationships by remembering regulars’ preferences, leading to a high number of returning guests and increased customer satisfaction.
- Collaborated with kitchen staff and fellow servers to minimize wait times and promptly address any issues, achieving an average table turnover time that exceeded targets.
- Proactively identified and resolved potential customer concerns, using empathy and active listening to create a positive experience for all guests.
Furniture Mover
Pink Giraffe Studio
Markham, ON
05.2021 - 09.2021
- Successfully handled and transported delicate and heavy furniture items with care, ensuring each item arrived safely and in pristine condition.
- Implemented efficient packing techniques that maximized space and minimized the risk of damage, receiving commendations for attention to detail.
- Acted as a team leader in organizing tasks and overseeing safe loading procedures, fostering a cooperative and productive work environment.
- Consistently met or exceeded time and safety targets, reinforcing the company’s reputation for reliable and high-quality service.
Frozen and Dairy Worker
T&T Supermarket
Richmond Hill, ON
10.2020 - 02.2021
- Managed inventory and conducted stock rotation in frozen and dairy aisles, reducing waste and maintaining freshness of all products.
- Provided attentive customer service by guiding shoppers to products and offering knowledgeable recommendations, enhancing customer satisfaction.
- Monitored stock levels to prevent shortages, coordinating with supervisors to ensure shelves were well-stocked during peak hours.
- Maintained high standards of cleanliness and safety in food handling, ensuring compliance with store and health regulations.
Snow Shoveler
Etruscu turf care ltd
Richmond Hill, ON
11.2018 - 12.2020
- Performed snow and ice removal across multiple residential and commercial properties, consistently meeting deadlines to guarantee accessibility.
- Adapted to challenging weather conditions to maintain timely service, demonstrating reliability and dedication.
- Assisted in equipment maintenance and troubleshooting, ensuring snow removal tools were operational and effective for each shift.
- Earned a reputation for thoroughness and safety, contributing to client satisfaction and positive feedback.
Warehouse Worker
SRP Companies Canada
Richmond Hill, ON
07.2020 - 09.2020
- Organized and categorized inventory to streamline storage and retrieval, optimizing workflow and improving overall warehouse efficiency.
- Collaborated with team members to ensure a seamless loading and unloading process, achieving a 100% accuracy rate in order fulfillment.
- Demonstrated flexibility by taking on additional roles as needed, such as operating forklifts and performing basic maintenance on equipment.
- Played a key role in maintaining a clean and hazard-free work environment, actively participating in daily safety briefings and adherence to protocols.
Restaurant Waiter
Garlic Onion
Richmond Hill, ON
05.2018 - 09.2019
- Provided attentive and friendly service to all customers, handling their needs and promoting a welcoming atmosphere.
- Effectively managed multiple tables during busy hours, maintaining a high standard of customer service.
- Collaborated with kitchen staff to ensure orders were correct and delivered in a timely manner, contributing to an enjoyable dining experience.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06-2025
High School Diploma -
Richmond Green Secondary School
Richmond Hill, ON06.2019
Skills
Adaptable
Customer-oriented
Bilingual in Cantonese, Mandarin, English
Restaurant Service background
Creativity and Flexibility
Decision Making
Timeline
Restaurant Waiter
Congee House
10.2021 - 06.2022
Soccer Coach
Toronto Red Maple Soccer Club
06.2021 - Current
Furniture Mover
Pink Giraffe Studio
05.2021 - 09.2021
Frozen and Dairy Worker
T&T Supermarket
10.2020 - 02.2021
Warehouse Worker
SRP Companies Canada
07.2020 - 09.2020
Snow Shoveler
Etruscu turf care ltd
11.2018 - 12.2020
Restaurant Waiter
Garlic Onion
05.2018 - 09.2019
Bachelor of Arts - Psychology
York University
High School Diploma -
Richmond Green Secondary School
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