Ian Glasse
San Marino
Summary
Diligent quality assurance analyst skilled in identifying and resolving software defects to ensure optimal product performance. Contributed to successful launch of several high-profile projects by ensuring bug-free releases. Demonstrated strong analytical and problem-solving abilities in cross-functional team environments.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst
Gilead Sciences, Inc.
08.2024 - Current
- Co-managed Master Data Operations team, achieving a 56% improvement in metrics from Q1 to Q2.
- Developed and streamlined SAP S/4HANA reports to accelerate material onboarding.
- Led data setup for the successful launch of Yeztugo (lenacapvir), creating data maps and dashboards, and enhancing metric visibility for clinical and commercial products.
- Supported lifecycle management for all clinical and commercial products using SAP, GPLM, and EBS Systems.
- Delivered process improvement initiatives and developed presentations for cross-functional stakeholders.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Concessions Supervisor
Viejas Arena
01.2023 - Current
- Analyze data of user preferences and customer spending
- Developed Customer Relationship Management Software and build strong relationships with Suppliers
- Track and Monitor inventory to ensure supply quantity meets demand
- Motivated team to perform at a high level and provide great customer service
Staff Supervisor, Server
Snapdragon Stadium
01.2021 - Current
- Supervised a team of 25 servers, ensuring high standards of service during events with an average attendance of 30,000.
- Utilized Kronos workforce management solution to track employee time and attendance, manage schedules, and automate payroll processes, improving scheduling efficiency by 20%.
- Coordinated staffing schedules, reducing overtime costs by 10% through effective shift management.
Technology Intern, Beta Development Tester
Squawk Inc.
01.2021 - 01.2022
- Developed reports in 3 functional areas: plan, supply, and sales; reporting to the top management team
- Beta tester for live peer-to-peer communication streaming
- File Clerk that sorted important legal documentation and made digital copies
- UI design
- Logo and graphic development
Education
Bachelors - Economics
San Diego State University
La Mesa, CA06.2024
Skills
- Proficiency in Kronos Workforce cloud based solutions
- Strong Analytical Skills, pattern recognition
- Strong in Microsoft Excel, Word and Office 365
- SAP fiori apps
- SAP analytics
- SAP proficiency
- SAP workflow management
- Excel functions
- Data cleaning
- Data validation
- Project management
Timeline
Quality Assurance Analyst
Gilead Sciences, Inc.
08.2024 - Current
Concessions Supervisor
Viejas Arena
01.2023 - Current
Staff Supervisor, Server
Snapdragon Stadium
01.2021 - Current
Technology Intern, Beta Development Tester
Squawk Inc.
01.2021 - 01.2022
Bachelors - Economics
San Diego State University
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