Ian Gidney
Sandy Cove,NS
Summary
Dynamic entrepreneur with a proven track record in operations management and customer service excellence. Successfully launched and grew Outdoor Vision whale watching,onnSalt spring Island, enhancing customer satisfaction through high-quality services for the whale watching community. Skilled in business planning and hiring, I streamlined processes to optimize efficiency and drive repeat business.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Outdoor Visions
06.2005 - 08.2015
- saw the potential in this island community and started my company in 2005
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- provided pick up service to nearby islands such as Galiano and Pender.
Owner/Operator
Outdoor Visions
05.1996 - 06.2014
This was a company which I started and owned that provided photo services to the whale watching community in Victoria BC.I started the company at the Victoria Adventure Center and after 3 years moved to work excexclusively with Great Pacific Adventires,my company was successful and a big hit to the whale watching customers.I stopped the business to start my own whale watching company on Salt Spring Island.
Education
Bachelor of Arts - Graphic Design
St.Lawrence College
Kingston, ON05-1981
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Accomplishments
- Safely operated Zodiac vessel around highly congested whale watching sites.I Have a svop certification.
- Achieved sales targets through effective marketing and community collaborations.
Certification
- svop
- GULF islands
Timeline
Owner/Operator
Outdoor Visions
06.2005 - 08.2015
Owner/Operator
Outdoor Visions
05.1996 - 06.2014
Bachelor of Arts - Graphic Design
St.Lawrence College
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